salary: $20 - $25 per hour
work hours: 8 AM - 5 PM
·Triage and manage Issue Management Tickets (IMTs) which are submitted by internal resources on behalf of themselves as well as clients and patients
·Coordinate with multiple cross-functional organizations on next steps for tickets
·Serve as an IMT Facilitator as required in order to assist the resolution of complex issues including organizing and leading facilitation meetings for escalated issues with cross-functional teams
·Assist with building and maintaining operational procedures and documentation
·Identify and participate in IMT-related process improvement projects as required
·Periodically report out to IMT leadership regarding specific tickets or projects
·Other duties as assigned
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At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.