salary: $15 - $15 per year
work hours: 8 AM - 5 PM
education: High` School
Professionally handles a high volume of complex calls and may also process correspondence (mail, faxes or written letters). Researches accounts, claim history or benefits to identify issues and resolution steps. Identifies the correct department to assist with timely and accurate resolution as needed. Able to explain to the caller any action that is required in order to resolve the inquiry or concern. Identifies complaints (grievances), requests for coverage determinations or appeals, and possible fraud, waste or abuse to forward to the correct department for research and resolution. Contributes to meeting or exceeding CMS call center metrics and Call center goals. Follows up with caller to provide response or resolution steps as needed. Clearly documents incoming and outgoing call reasons and dispositions in the call center system. Participates in special projects and performs other duties as assigned.
- Call Center Support (1 year of experience is required)
- Communication (1 year of experience is required)
- Grievances (1 year of experience is required)
- Medicare HMO (1 year of experience is required)
- Problem Solving (1 year of experience is required)
- Basic Computer Skills (1 year of experience is required)
- Microsoft Office (1 year of experience is required)
- Years of experience: 1 year
- Experience level: Experienced
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Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
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