Success in this position requires demonstrated technical aptitude, exceptional problem-solving skills, and a commitment to customer satisfaction. Crucially, the ideal candidate must be proficient in English and Spanish, as a significant portion of our customer base requires support in Spanish. You will be responsible for diagnosing problems, guiding customers through troubleshooting procedures, and ensuring timely resolution to keep their systems running smoothly.
If you thrive on helping people, have a knack for quickly understanding mechanical and electronic issues, and are proficient in both languages, this is an excellent opportunity to make a direct impact on our customers' experience and success.
salary: $15.5 - $16 per hour
shift: First
work hours: 10 AM - 7 PM
education: High School
Responsibilities
- Respond to customer inquiries and service requests via various channels (phone, email, chat) in a timely and professional manner.
- Diagnose, troubleshoot, and resolve technical and operational issues related to complex equipment and control systems.
- Provide clear, step-by-step guidance to customers to help them resolve problems remotely, often involving hardware and basic electrical components.
- Log, track, and manage all customer interactions and technical issues accurately within a Customer Relationship Management (CRM) or ticketing system.
The essential functions of this role include:
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
