supervisor contact center management.

6 month hybrid temporary position Work location: Freemont, MI / Hybrid Work Schedule: M-F 10:30am - 7:00pm / may require availability during other hours, evenings and weekends As a Supervisor of Contact Center Management, you will provide guidance to a dedicated frontline team, acting as the brand's voice for our consumers, caregivers, and healthcare professionals. This critical role focuses on engaging effectively with stakeholders by addressing inquiries, managing complaints, and acknowledging praise. The ideal candidate will cultivate a culture of trust, transparency, and collaboration within their team, while driving performance and delivering exceptional service.

salary: $24 - $27 per hour
shift: First
work hours: 10:30 AM - 7 PM
education: Bachelors

Responsibilities

Team Leadership
• Guide a dynamic team as they support brands across various channels, including SMS text, live chat, email, calls, WhatsApp, and social media.
• Partner with supervisor team to delegate tasks effectively, empowering workers to take initiative in problem-solving and decision-making.
• Communicate goals drive accountability for key KPIs.
• Continuously evaluate operational performance (key KPIs) and identify opportunities for improvement in processes and workflows.
• Address escalations from consumers, caregivers, or medical professionals promptly to enhance consumer loyalty.
• Support the team in driving sales and market share through outstanding customer service, expert advice, nutrition education, and tailored solutions.




Skills

Follow-up

Constant Contact

Adapting to Change

Qualifications

Years of experience: 0 years

Experience level: Manager

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.