We are actively recruiting detail-oriented and customer-focused individuals for our Seasonal Call Center Team. This position is 100% Remote, offering you the convenience of working from your home office. We offer a competitive starting rate of $18.00 per hour and the exciting potential for extension based on business volume and performance.
Position Overview As a Remote Call Center Representative, you will play a critical role in supporting our members and providers by accurately addressing inquiries regarding their dental benefits and services. Your goal will be to provide efficient, empathetic, and compliant support.
salary: $17.5 - $18 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
Key Responsibilities
- Handle a high volume of inbound calls regarding plan benefits, eligibility verification, claims status, and provider searches.
- Accurately research and relay information, ensuring adherence to all plan details and regulatory requirements.
- Meticulously document all call details, resolutions, and required follow-up actions within the CRM system.
- Maintain compliance with all company policies and critical privacy standards, including HIPAA.
- Consistently meet productivity goals while maintaining high standards for call quality and customer satisfaction.
To be considered for this role, you MUST meet the following experience criteria:
- Call Center Experience: A minimum of 2 years of recent, verifiable experience working in a high-volume call center environment.
- Healthcare Experience: A minimum of 1 year of recent, verifiable experience working within the healthcare, insurance, or medical claims industry.
- Work Setup: Must have a dedicated, quiet home office space and a reliable, hard-wired, high-speed internet connection.
- Skills: Excellent verbal communication, professional phone etiquette, computer literacy, and proven problem-solving skills.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
