customer service rep.

Are you passionate about helping people and solving problems? Our client is looking for a highly motivated and empathetic Customer Service Representative to join their team. In this pivotal role, you'll be the voice of their company, directly engaging with customers across various channels (phone, email, chat) to answer inquiries, provide solutions, and ensure an exceptional experience. If you thrive in a fast-paced environment and take pride in turning a challenge into a success story, your excellent communication and positive attitude are exactly what we need to build lasting customer loyalty.

salary: $17 - $19 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

• Respond to Inquiries: Promptly and professionally handle a high volume of customer inquiries via phone, email, live chat, or social media.
  
  
• Problem Resolution: Acknowledge, diagnose, and resolve customer complaints, issues, and service problems within established time limits. This often involves troubleshooting or escalating complex issues to the appropriate department.
  
  
• Product Knowledge: Maintain expert-level knowledge of the company's products, services, and policies to provide accurate and complete information.
  
  
• Order/Account Management: Process customer orders, returns, exchanges, and cancellations. Update and maintain accurate records of customer interactions, transactions, and accounts in the Customer Relationship Management (CRM) system.
  
  
• Feedback & Improvement: Collect and relay customer feedback to relevant internal teams to improve products, services, and overall customer experience.
  
  
• Documentation: Follow established communication procedures, guidelines, and policies, ensuring all customer interactions and resolutions are thoroughly documented.
  
  
• Team Collaboration: Collaborate with team members and other departments to ensure seamless service delivery and unified communication with the customer.
  
  

Skills

Active Listening

Telephone Etiquette

CUSTOMER ORDERS/SALES

Customer support

Basic Computer Skills

Customer Service

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.