level 2 technical operations support.

 Do you have RECENT technical support experience? Are you completely comfortable with $30.74/hr WEEKLY? Are you able to start ASAP? This could be the perfect opportunity for you! Overview: Immediate position for temporary assistance within the Wealth Management Private Banking Operations Account Services unit. The Account Services team provides high-level oversight of the Wealth Management Debit Card and American Express programs, which involves debit card transaction dispute review, debit card escalations, daily monitoring of control reports, consolidating and providing metric reporting, and performing analysis on debit card exceptions. The individual will be a member of the Operations division and will join the current staff located in South Jordan.  

salary: $30.73 - $30.74 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

The candidate will be responsible for but not limited to the following:

Account Servicing Management, inclusive of: Card order return and hold file processing including address troubleshooting, Red flag processing, Account building/updating for reject items, Card deactivation, Debit card transaction research and Exception management

Case Management Workflow Fees & Journals, inclusive of: Effectively responding to field service requests and inquiries, processing queue items, and entering journals impacting client accounts

Data Analysis and Query Building, inclusive of: Compiling data for monthly management reporting, identifying debit card and transactional trends using data and data analysis, and monitoring month-over-month key metrics and performance indicators

Journal processing and Reconciliation management, inclusive of: Debit card dispute processes, Reviewing and processing of rejected items, Performing debit card settlement account reconciliation
 



The essential functions of this role include:

working in a smoke free environment

Skills

Technical Support (1 year of experience is preferred)

Qualifications

Years of experience: 1 year

Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.