If you are a proactive problem-solver with a passion for building excellent customer relationships in a fast-paced industrial environment, we want to hear from you.
The Role You Will Perform:
As a Customer Account Coordinator, you will manage multiple small-to-medium accounts with high complexity. Your core focus will be to facilitate seamless communication between Sales, Manufacturing, and Shipping to support on-time deliveries and customer satisfaction.
salary: $20 - $25 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
- Receive customer orders directly or through account managers; estimate and enter orders into the system with high accuracy.
- Work closely with production staff and utilize system to track order status and ensure manufacturing deadlines are met.
- Place timely orders for materials and supplies required for specific production runs.
- Act as the main point of contact for order status, quotations, changes, and confirmations. Address and resolve customer complaints or inquiries professionally.
- Process purchase orders, coordinate account credits, and maintain up-to-date customer data.
- Must be tech savvy.
- working up to 3 hrs of overtime per week
Skills
- Call Center Support
- Account Management
- Follow-up
- Active Listening
- Telephone Etiquette (5 years of experience is required)
- Adapting to Change
- CRM
- Typing Skills
- Basic Software Skills (5 years of experience is required)
- Customer Relations (5 years of experience is required)
- Customer support (5 years of experience is required)
- Customer Service (5 years of experience is required)
- Vendor Management
- Constant Contact
- Call Center
- Basic Computer Skills (5 years of experience is required)
- Scheduling Appointments
- CUSTOMER ORDERS/SALES
- Working Independently
- Prioritizing
- Organization
- Answering Phones
- Multi-tasking
- Oral Communication
- Handling Confidential Information
- Customer Relationship Management
Qualifications
- Years of experience: 5 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
