Beyond standard customer service, this position plays a key role in order processing, multi-facility logistics coordination, and customer account management across our nationwide network of production and third-party facility sites. The ideal candidate thrives in a fast-paced environment, excels at learning custom ERP/billing software, and possesses a foundational understanding of shipping and supply chain workflows.
This position is 100% in the office. Hours are 8AM - 5PM, Monday - Friday What we are looking for:
- 2+ years of experience in customer service, order entry, or logistics coordination (experience in manufacturing, distribution, or supply chain environments is preferred)
- Extensive computer skills with the ability to quickly learn proprietary ERP, order management, and billing software
- Fundamental understanding of freight, shipping, and multi-site inventory distribution
- Excellent verbal and written communication skills with a track record of effective cross-departmental collaboration
- Ability to comprehend complex, changing priorities and handle high-volume inquiries with precision
salary: $20 - $22 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
Order Entry & Account Management:
- Receive, enter, and schedule customer orders accurately via telephone and email into our enterprise order entry and billing system
- Process order updates, account modifications, reschedules, and cancellations in a timely manner
- Understand customer-specific product and shipping requirements across multiple company and 3PL/third-party facilities nationwide
- Coordinate order timelines and shipping schedules directly with plant operations to ensure seamless fulfillment
- Communicate effectively across internal departments, including Plant Operations, Sales, Accounting, and Regulatory Compliance Officers
- Assist internal compliance teams in gathering information and resolving customer claims or regulatory reporting requirements
- Refer unresolved quotes, complex account issues, or severe grievances to designated departments for further investigation
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
