salary: $30 - $32 per hour
work hours: 5 AM - 4:30 PM
education: High` School
Provides service diagnostic and repair assistance to dealers, distributors, and field service personnel supporting DTNA products
Utilizes and interprets engineering bills of materials, parts breakdowns, and engineering drawings and wiring diagrams, specifications, service literature
Escalates new or complex service and parts technical issues to the appropriate Internal department SME – Subject Matter Expert
Reports service documentation errors and omissions to appropriate internal department SME – Subject Matter Expert
Keeps management advised of major service and parts technical concerns or emerging issues tracking
Maintains call note log files with all pertinent information and documentation in Call Center software
***We are a call center, but very unique. We do not work from scripts like most call centers and most of our information is written in a workshop manual or interpreting wiring diagrams.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.