recruiter.

about Randstad SourcerightRandstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Sourceright's experience encompasses all facets of the talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Managed Services Provider (MSP) programs, Recruitment Process Outsourcing (RPO) and Blended Workforce Solutions.As a POD Lead, you will work with the team and ensure to deepdive on any issues/questions related to the process by having a regular connect with the team. You will assist the team members to help them understand and improve process knowledge and will be acting as a direct medium to get in touch with them in case there are any issues with respect to understanding of the subject. Maintaining client relationships by communicating with them over an email or call and cascading information whenever required.What you get to do: Management of individuals assigned for quality of outputCoach, mentor & coordinate with the teamGetting an overall understanding of the process guidelinesRecruiter/Client communication for process operations over a call/chat/email and share insights with the teamNeed strong understanding what and how SOP works and share any new recommendationsFinding any opportunities with any screener in terms of coaching and will share it with the TLExplore opportunities to propose process improvements through timely GAP Analysis What you need to bring: BA/BS degree or equivalent practical experienceAt least 3 years of work experience or 2 years of recruiting/sourcing/search firm experienceAt least 1 year of experience handling a teamExperience managing a high-performing, fast-moving teamStrong analytical skills, a data-driven approach to decision making and a systems-thinking style when problem solvingConsulting, leadership, management, and mentoring skillsExperience with recruiting information/applicant tracking systemsExperience in researching complex issues and developing recommended actions What's in it for you: Join a global market leader in HR services with industry recognitionJoin a diverse and inclusive workplaceJoin a company with a wide range of learning, development and advancement opportunitiesJoin a company that offers a great work/life balanceJoin a company with proven processes and high-output technology to create efficiency At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.

about Randstad SourcerightRandstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Sourceright's experience encompasses all facets of the talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Managed Services Provider (MSP) programs, Recruitment Process Outsourcing (RPO) and Blended Workforce Solutions.As a POD Lead, you will work with the team and ensure to deepdive on any issues/questions related to the process by having a regular connect with the team. You will assist the team members to help them understand and improve process knowledge and will be acting as a direct medium to get in touch with them in case there are any issues with respect to understanding of the subject. Maintaining client relationships by communicating with them over an email or call and cascading information whenever required.What you get to do: Management of individuals assigned for quality of outputCoach, mentor & coordinate with the teamGetting an overall understanding of the process guidelinesRecruiter/Client communication for process operations over a call/chat/email and share insights with the teamNeed strong understanding what and how SOP works and share any new recommendationsFinding any opportunities with any screener in terms of coaching and will share it with the TLExplore opportunities to propose process improvements through timely GAP Analysis What you need to bring: BA/BS degree or equivalent practical experienceAt least 3 years of work experience or 2 years of recruiting/sourcing/search firm experienceAt least 1 year of experience handling a teamExperience managing a high-performing, fast-moving teamStrong analytical skills, a data-driven approach to decision making and a systems-thinking style when problem solvingConsulting, leadership, management, and mentoring skillsExperience with recruiting information/applicant tracking systemsExperience in researching complex issues and developing recommended actions What's in it for you: Join a global market leader in HR services with industry recognitionJoin a diverse and inclusive workplaceJoin a company with a wide range of learning, development and advancement opportunitiesJoin a company that offers a great work/life balanceJoin a company with proven processes and high-output technology to create efficiency At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10  Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.  If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.

job summary: All? Customer Experience Representatives (CXR) serve as first-line representatives responsible for handling inbound call inquiries and acting as subject matter experts regarding company's premier consumer loyalty program. Representatives are responsible to assist patients, health care providers and their staff, and internal sales representatives with navigating the website and mobile application, eligibility and registration, program rules, password resets, consumer promotions, as well as redeeming rewards. Under general supervision, Customer Experience Representatives handle customer requests in a timely, accurate and professional manner. All? CXR's foster the growth of customer base through creating positive interactions and building relationships.   location: Austin, Texas job type: Contract salary: $15 - 17 per hour work hours: 8am to 4pm education: High School   responsibilities: Provide excellent service to our patients, health care providers and their staff, and sales representatives through inbound and outbound call interactions related to premier consumer rewards program, servicing over 3 million members nationwide. Responsible for assisting our patients, health care providers and their staff, and sales representatives with navigating the website and mobile application, eligibility and registration, program rules, password resets, consumer promotions, as well as redeeming rewards.Resolve technical issues and answer questions that may arise for our health care providers and their staff, or their patients, and act as the liaison between the customer and our IT teams.Foster the growth of customer base through proactively highlighting the benefits of each promotion and optimizing the program benefits available to the practice or patient. The employee must conduct their work activities in compliance with all company internal requirements and with all applicable regulatory requirements. Company internal requirements include compliance with ethics, environmental health and safety, financial, human resources, and general business policies, requirements, and objectives. Key AbbVie Competencies: Positive "all for one" approach to team deliverables and priorities.Builds relationship to enable higher performance. Learns fast, grasps the "essence" and can change course quickly where indicated. Raises the bar and is never satisfied with the status quo. Creates a learning environment and open to suggestions. Requirements: The following listed requirements need to be met at a minimum level to be considered for the position: 2-4 years of Customer Service experience, preferably in a Contact Center environment.Ability to learn and adapt to new technologies and changing processes.Experience working with Microsoft Office Suite.Attention to detail and ability to multitask.Effective communication skills. Preferred Skills/Qualifications: The below skills are attributes desired in the ideal candidate, however not mandatory. SAP, Salesforce, or other ERP experience.NICE inContact for Phone, Email, Chat and SMS support.Medical Device or Pharmaceutical experience strongly preferredAssociates/Bachelor's Degree Education High School Diploma   qualifications: Experience level: Entry LevelMinimum 2 years of experienceEducation: High School (required)  skills: Customer Relations Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.