Seeking an experienced ServiceNow Architect with deep expertise (12+ years) in ServiceNow-based projects, specifically within the Telecom industry. This role requires mandatory experience with Telecom-specific modules such as OMT, TSOM, and TNI, focusing on designing, building, and configuring applications while bridging the gap between business and technology stakeholders.
location: Philadelphia, Pennsylvania
job type: Contract
salary: $77.59 - 83.00 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Work closely with the Client Enterprise ServiceNow architect.
- Lead the effort to design, build, and configure applications, acting as the primary point of contact.
- Act as a bridge between Business and Technology stakeholders.
- Create System design, High Level Design, Low Level Design, and user stories in line with business requirements and accounting platform architecture.
- Analyze data and migrate sites/applications to the ServiceNow platform.
- Be responsible for team decisions and engage with multiple teams to contribute to key decisions.
- Provide solutions to problems for the immediate team and across multiple teams.
- Implement governance and change control for enhancements.
- Interface with domain architects and enterprise architects.
- Discuss and capture requirements with platform & product owners.
- Analyze requirements, recommend solution options, perform FSD reviews, and conduct impact assessments.
- Coordinate development with the scrum team.
- Develop innovative solutions using ServiceNow Flow Designer to streamline business processes.
- Collaborate with cross-functional teams to integrate ServiceNow Configuration Management Database (CMDB) for efficient data management.
- Lead training sessions for team members on IT Service Management best practices.
- Contribute to the enhancement of ServiceNow Data Sources and Integrations to optimize system performance.
qualifications:
Years of Experience: 10+ Years (12+ Years in ServiceNow-based projects)
Certifications: Certified CSA, CAD, CIS
Required Skills
ServiceNow Telecom Order Management (OMT)
TSOM (Telecom Service Operations Management)
TNI (Telecom Network Inventory)
CMDB
SOMT (Service Order Management for Telecom)
Integrations Hub
Flow Designer
Nice-to-Have Skills
ServiceNow Migration
CTA and / or CMA certification
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
