Exciting opportunity with long-term potential for an experienced Help Desk / Desktop Support Specialist - Will help support the IT Operation Director in a timely and professional manner. You will provide high-quality technical support to our clients and complete associated engineering tasks and projects in a timely and effective manner.
location: Greenville, South Carolina
job type: Contract
salary: $22 - 25 per hour
work hours: 8am to 5pm
education: Associates
responsibilities:
- Analyze and troubleshoot computer support problems as well as apply knowledge of software and hardware products and services to resolve problems of users.
- Perform tasks of providing timely and accurate technical help desk support to users, employees, clients, etc.
- Handle the responsibility of answering and responding to support emails, telephone calls, and voicemails.
- Work with software developers, and our IT Infrastructure staff professionals to gather relevant information for reporting and record-keeping purposes.
- Create and maintain troubleshooting and support documentation.
- Assist IT Infrastructure staff in designing and developing utilities for improving the support process.
qualifications:
- All candidates should be skilled with using Microsoft-based operating systems and servers, and Microsoft O365
- Knowledge of desktop and laptop support in a fast-paced environment
- Working knowledge of network technologies and troubleshooting.
- Operational knowledge of helpdesk ticket tracking and configuration management systems
- ServiceNow preferred
- Associate's degree in a related field and 1-2 years of experience.
- Excellent written and verbal communication skills
- Excellent customer service skills
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
