help desk/ desktop supervisor- hybrid.

job summary: We have an opportunity for a desktop/ help desk supervisor for a direct hire role in San Antonio, TX. Background/ Qualifications: Requires a high school diploma or general equivalency diploma.A+ certification or completion of the course or other technology related certificationRequires seven or more years of desktop support and maintenance experience.Requires three or more years Desktop or Helpdesk leadership role experienceMust have considerable knowledge of desktop support, PC hardware, PC office applications, and PC peripherals.Must have working knowledge of hardware and software platforms utilized by the organization to include MS, XP, Windows 7 and Windows 10 operating systems, PC hardware, Ghost and remote control software.Must maintain knowledge of and perform according to Standard Operating Procedures (SOPs) and policies.   location: San Antonio, Texas job type: Permanent salary: $56,000 - 75,000 per year work hours: 8am to 4pm education: Bachelors   responsibilities: Responsible to assist with the oversight of a team of Desktop Support Analysts who are responsible for the maintenance and repair of desktops and applications that run on them. The Assistant Desktop Support Manager will be the secondary manager of all desktop and related issues entered in the ticketing system. This position reports directly to the Desktop Support Manager. Must troubleshoot over the phone as well as desk side and be able to handle multiple responsibilities simultaneously. Responsible for the maintenance and repair of the organization's desktops and applications that run on them. Will perform work assigned via the ticketing system and reports directly to the Desktop Support Manager. Support, communicate and reinforce the mission and vision of the enterprise. Provide world class customer service by capturing and being responsive to the voice of the customer through established feedback channels in order to resolve issues and drive satisfaction in accordance with the companies customer engagement, feedback, and complaint processes. Essential Tasks: Participate when needed in Project Management on the IT side, including user level hardware requirements (workstations/tablets/mobile devices), purchasing, receiving, configuration, testing, imaging, implementation/deployment, maintenance and support.Liaison between business units and other IT departments.Most requests come through Solutions Support.Assist in managing desktop inventory and apply asset control.Direct, control, and motivate the Desktop Support Analyst team.Provide and monitor service delivery to ensure the agreed targets and standards are met.Oversee staff with technical disciplines of Desktop Support and the applications that run on them as well as all computing peripherals.Direct, attend, and participate in staff meetings and related activities, when the Desktop Support Manager is not available or attending other meetings.Enforce compliance with all Standard Operating Procedures (SOPs) and policies.Oversee the installation and maintenance of all Desktops, Laptops, and related peripheralsCommunicate with other departments regarding desktop issues, and ensure close coordination with the IT team for escalating priority issues.Work with the Desktop Support Manager to oversee the investigation of all discrepancies related to Desktop Support.Interview and make recommendations for hiring, terminating, promoting, demoting, orienting, evaluation, counseling, and salary changes for departmental personnel.Maintain a close working relationship with the Desktop Support Manager.Maintain a close working relationship with all department management.Install PCs and desktop applications to include upgrades as assigned.Log and update tickets via the ticketing system.Answer phones and perform level 1 and 2 troubleshooting.Use imaging software to load system images.Use Remote Control Software to resolve desktop issues.Performs other duties as assigned   qualifications: Experience level: ManagerMinimum 8 years of experienceEducation: Bachelors  skills: HelpdeskDesktop SupportWindows Operating SystemWindows 10Active directoryWindows 7O365Powershell Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

job summary: Randstad Technologies is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow in your career, or you know someone who is - we want to hear from you! Take a look at the below opportunity, or feel free to visit RandstadUSA.com to view and apply to any of our open roles.   location: San Antonio, Texas job type: Contract salary: $16 - 18 per hour work hours: 11pm to 8am education: High School   responsibilities: Education and/or Experience - BS/BA degree preferred - Required: 2+ years' experience in an IT related support position with in-depth knowledge t0 resolve software, hardware, and networking issues. - Preferred Certifications: CompTIA A+ certified, ITSDI certified Essential Duties and Responsibilities - Provide ITSD support to all users. - A good customer focus is required; this position includes frequent interaction with associates at all levels of the organization. - Single point of user resolution for all technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc. - Use ServiceNow incident logging system to maintain incidents and requests through the complete ticket life cycle to agreed service standards and service levels. - Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors. - Provision and administer user accounts, distribution groups, and security groups in Active Directory. - Escalate to operations, solutions, infrastructure engineering, or appropriate resolver team when assistance is needed. Other Skills and Abilities - Requires broad understanding and advanced technical acumen. - Skills consistently updated based on new software development and hardware technologies. - Proficient with Microsoft Windows OS, Office Suites, Exchange/Outlook, and Active Directory. - Familiarities with PC support tools and software distribution tools. - Experience using remote diagnostic tools for problem identification and resolution. - Utilizes problem solving, customer service skills, strong written, verbal and project management skills. - Must be self-motivated, strong organizational/interpersonal skills, and ability to prioritize workload. - Ability to meet specific deadlines and work under pressure. - Ability to maintain flexible work schedule.   qualifications: Experience level: ExperiencedMinimum 2 years of experienceEducation: High School  skills: ITSD Helpdesk (1 year of experience is required)servicedesk (1 year of experience is required) Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

job summary: Our client is looking to hire an IT Service Desk Analyst for a 3+ year assignment. The IT Analyst will support IT professionals for inbound service desk support. The position is hybrid, will start off remote then partially onsite. Title: IT Service Desk Analyst Location: Hybrid, will start off remote then partially onsite. Must be located in the San Antonio, TX area. Duration: 3 years with potential to extend long term/open ended Shift: Must be able to train M-F 10 AM- 7 PM for 3 weeks then will transition into one of the shifts of your choosing Available Shifts: M-F 8am-5pm M-F 9 am- 6 pm M-F 9:30am-6:30pm M-F 12 pm- 9 pm Overnight: 5pm-2am S-Th 6pm-3am S-T Interview Process: 1 round video interview Benefits: PTO, Ability to purchase medical, dental, vision, enroll in 401/k We are looking to interview and hire ASAP!! Please take a look at the Job Requirements below. For immediate review and consideation, please email your current resume to sasha.bishop@Randstadusa.com   location: San Antonio, Texas job type: Contract salary: $18 - 21 per hour work hours: 9pm to 7am education: High School   responsibilities: - Provide 24/7 Service Desk support that includes: initial problem determination, clear and concise documentation, diagnostics and information capture, resolution (when possible), customer status updates, transfer of service requests to appropriate IT or other workgroups, internal and external service level management, and problem notification to the customer management - Serves as the single point of contact to the customer's end users for information technology-related issues, problems and requests - Coordinate, monitor and handle all Service Desk open incident tickets in order to ensure issues are closed within the required Service Levels, work directly with the Client's service partners for escalation and timely issue resolution - Assist Service Desk Management with reporting, analysis, or testing tasks - Contribute current technical information and best practices to the knowledge base utilizing KCS methodology - Possess business acumen for all clients supported - Perform IT Service Desk services as follows: - Unlocking user accounts - Resetting mail and other applicable system passwords - Monitoring the customer's network resources via customer provided tools - Coordinate service request for SecurID tokens used for Remote Access - Supporting Client owned cellular phones and Smart Phones - Creating and tracking Guest Net (wireless) access - Performing troubleshooting on: o Printers and Peripherals - Escalate to appropriate IT support staff, if a problem cannot be resolved on first contact - Appropriate procedures will be followed for after-hours contact Preferred Skills and Certifications - Familiarity with Information Technology Infrastructure Library ("ITIL v3") - Customer Service training -top shelf soft skills - Bachelor or Associate degree in a computer-related field of study or equivalent experience - Incident Management system skills (Remedy/ServiceNow) - Microsoft Certified Professional certification - HDI Customer Support Specialist (CSS), Help Desk Analyst (HDA), Knowledge-Centered Support (KCS) or similar certifications Chat Support Experience with Bomgar Chat Solution a major plus VDI Support a MAJOR plus.   qualifications: Experience level: ExperiencedMinimum 1 year of experienceEducation: High School  skills: IT Service Desk (1 year of experience is required)SERVICE NOW (1 year of experience is required)Helpdesk (1 year of experience is required) Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.