job summary: Description: Supports Trading functions of Corporate Investment Management, GBAM. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing personal computer equipment and software under moderate supervision.Resolves more complex issues. Consults with end users to determine optimal configuration of equipment and applications. Installs new hardware, software, and maintains existing hardware. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.Uses and applies basic technical principles, concepts and techniques. Typically 3-5 years of IT experience.Trading Support role is to support and maintain in-house computer systems, desktops, access, citrix servers, applications and peripherals. This includes installing, diagnosing, repairing, maintaining, upgrading hardware and equipment while ensuring optimal user experience and performance, remote support of user outside our site support . The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. Job also will have on call assistance for our clients in states outside onsite support technicians area. Other responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Role responsibilities: Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.Accurately document instances of hardware failure, repair, installation, and removal.Assist in developing strategies and capacity planning for future computer hardware needs.Support development and implementation of new technology in the trading environmentApplication support for internal build softwareTechnical support on-site or via phone or emailInstall or repair Windows or Macintosh computers with standardized applications and networking software, diagnosing and solving problems that develop in their operations.Respond to user questions and explain the operation of network applications and equipment.Assist in the maintenance of standards and documentation.Performs analytical, technical, and administrative work in planning, installing, supporting computer equipment and software under moderate supervision.Resolves and researching complex issues within the trading environment involving Desktops and Citrix platforms.Consult with end users to determine optimal configuration of equipment and applications.You will be expected to exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.24/365 on-call rotation Required Skills: Hardware knowledge for laptops, desktop, servers, networkingExperience with Window Win10Experience with MS Office, 2013, 2016, 2019, 365Experience with Windows server 2012, 2016, 2019Experience with SQL ClientExperience with PerforceExperience with PowerShell Core Technology Infrastructure Organization: Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the worldIs committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfullyWants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital. location: Westlake Village, California job type: Contract salary: $29 - 39 per hour work hours: 9am to 5pm education: Bachelors responsibilities: Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.Accurately document instances of hardware failure, repair, installation, and removal.Assist in developing strategies and capacity planning for future computer hardware needs.Support development and implementation of new technology in the trading environmentApplication support for internal build softwareTechnical support on-site or via phone or emailInstall or repair Windows or Macintosh computers with standardized applications and networking software, diagnosing and solving problems that develop in their operations.Respond to user questions and explain the operation of network applications and equipment.Assist in the maintenance of standards and documentation. qualifications: Experience level: ExperiencedMinimum 10 years of experienceEducation: Bachelors skills: Production Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.