compiler software engineering manager.

job summary: Client is the leader in digital asset financial services, providing institutional investors with liquidity, custody, and security solutions. In 2020, the client launched Prime Trading and Lending providing clients with a full-stack solution for digital assets. In 2018, They launched the first qualified custodian purpose-built for storing digital assets. The client processes over 20% of all global transactions and supports over 500 coins and tokens. Their customer base includes the world's largest cryptocurrency exchanges and institutional investors and spans more than 50 countries. They are backed by Goldman Sachs, Craft Ventures, Digital Currency Group, DRW, Galaxy Digital Ventures, Redpoint Ventures, and Valor Equity Partners. looking for an Engineering Manager who will lead our DeFi team in the United States to help us integrate and explore the latest technologies in the DeFi space. Responsibilities: Collaborate with management, product teams, and other key stakeholders to build DeFi long-term roadmapLead the team on the design and development of new services that integrate with different DeFi projects (DAOs, bridges, NFTs, DEXs, etc) for multiple blockchainsGuide other internal teams integration efforts with the DeFi projectsManage team goals, project timelines, and delivery dates while ensuring proper allocation of resources and budgets within the teamLead and develop a team of talented and high-impact engineers, providing cultural, technical, and hands-on leadershipGrow engineers by actively shaping a culture of open communication, craftsmanship, ownership, and accountabilityBe fully accountable to and drive accountability for KPIs pertaining to service health and uptime, software quality, and test coverageDrive a rigorous practice of thorough documentation and knowledge sharingResolve escalations arising from operations and work with various teams to solve problemsAlign teams to broader company objectives and client expectations Skills & Experience: We are looking for teammates who share and practice our values: open communication, collaboration, taking ownership, and a high level of craftsmanship. We are looking for coworkers who share our vision and mission: deliver trust in digital assets. Required: 7+ years of professional experience as a software engineer, 3+ years in a managerial role leading engineersExcellent understanding of the underlying technology for blockchainsProven ability to lead highly technical teams in an unknown spaceExperience with architectural patterns of large, high-volume applicationsExperience sourcing and hiring top engineering talent, including managerial talentProven understanding of business goals and strategy and how that drives direction within an engineering departmentProven ability to balance business requirements from various independent stakeholders with problems that impede work execution and delivery, while driving the highest ROI initiativesworking knowledge of modern software development methodologies, software design patterns, and SDLCA self-starter capable of adapting quickly and being decisiveEngineering degree in Computer Science or equivalentEffective written and verbal communication skills Preferred: DeFi or trading knowledgeActive contributor and thought leader in the Blockchain communityAbility to translate a complex arrangement of software components into a cohesive architecture that yields clean, efficient, and highly maintainable codeShipped multiple projects and services to large scale consumers Why Join? Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world's financial markets. Benefits: Competitive base salary, bonus and stock options100% company paid health insurance for employee, partner and dependents4% 401k company matchPaid parental leave, paid vacationFree commute and parking pass; 5 min from CaltrainFree custom lunches, dinners and snacks Computer equipment and workplace furniture to suit your needsGreat colleagues and inspiring startup environment   location: PALO ALTO, California job type: Permanent salary: $180,000 - 225,000 per year work hours: 8am to 4pm education: Bachelors   responsibilities: Collaborate with management, product teams, and other key stakeholders to build DeFi long-term roadmapLead the team on the design and development of new services that integrate with different DeFi projects (DAOs, bridges, NFTs, DEXs, etc) for multiple blockchainsGuide other internal teams integration efforts with the DeFi projectsManage team goals, project timelines, and delivery dates while ensuring proper allocation of resources and budgets within the teamLead and develop a team of talented and high-impact engineers, providing cultural, technical, and hands-on leadershipGrow engineers by actively shaping a culture of open communication, craftsmanship, ownership, and accountabilityBe fully accountable to and drive accountability for KPIs pertaining to service health and uptime, software quality, and test coverageDrive a rigorous practice of thorough documentation and knowledge sharingResolve escalations arising from operations and work with various teams to solve problemsAlign teams to broader company objectives and client expectations   qualifications: Experience level: ManagerMinimum 3 years of experienceEducation: Bachelors  skills: Java ScriptCSSHTML Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

job summary: Great Software Engineer Manager role with the top ecommerce company in the USA focused on a cutting edge program leading the way with subscriptions. If you believe you have the experience listed below please reach out directly to chandler.godette@randstadusa.com or schedule a call by following this link: https://calendly.com/chandler-godette-randstad/position-screen  location: Sunnyvale, California job type: Contract salary: $90 - 110 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: Develops Innovation strategies, processes, and best practices by leading internal technical teams; partnering with cross-functional teams across the business.Leads and participates in medium- to large-scale, complex, cross-functional projects by reviewing project requirements; translating requirements into technical solutions. Leads the work of other small groups of six to ten engineers, including offshore associates, for assigned Engineering projects by providing pertinent documents, direction, and examples; identifying short- and long- term solutions and timeline; reviewing and approving proposed solutions; implementing new architectural patterns; and performing design and code reviews of changes.Troubleshoots business and production issues by reviewing and analyzing information (for example, issue, impact, criticality, possible root cause); engaging support teams to assist in the resolution of issues; formulating an action plan; directing actions as designated in the plan; interpreting the results to determine further action; performs root cause analysis to prevent future occurrence of issues; and completing online documentation.Supports business objectives by collaborating with business partners to identify opportunities; addressing high-priority initiatives (for example, business strategy, technical feasibility, implementation alternatives); identifying short- and long-term solutions; and leading cross-functional partnership.Leads the discovery phase of medium to large projects to come up with high level design by partnering with the product management, Web Operations, project management, business and user experience teams.Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties.Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application.   qualifications: Experience level: ManagerMinimum 8 years of experienceEducation: Bachelors  skills: Software ArchitectureMobile AndroidManager Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

job summary: Qualifications Bachelor's Degree in Business( or related) 8+ years experience successfully leading a Customer Success team, ideally in a marketplace organization Strong experience in B2C and B2B customer support Proven track record of successfully managing a team within established budget parameters, and allocating resources effectively based on internal and external demands Ability to hire and mentor team members, and maintain a highly motivated team Outstanding interpersonal skills and empathy for customers Significant experience building customer loyalty and nurturing programs across multiple geographies Ability to thrive in a cross-functional environment while juggling multiple responsibilities Highly analytical with strong experience in customer data analytics Experience in Zendesk, Salesforce or other related Customer support CRM   location: Santa Clara, California job type: Permanent salary: $135,000 - 160,000 per year work hours: 8am to 4pm education: Bachelors   responsibilities: Develops quality management strategies for Customer Success team, including QA standards, scorecards, ongoing training and development, performance metrics, dashboards, and executive reporting Ensures compliance and regulatory policies are being followed by all CSO teams Manages all internal and external CS monthly and yearly internal and external audits Reports and tracks all audit findings and lead remediation plans; Oversees all quality reporting Oversees strategic, operational, and administrative programs, projects, and/or services. Deliver and manage CS new hire onboarding program Build a quality centric team who focuses in ensuring CS teams are delivering exception quality service to our customers Monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement. Provides recommendations to leadership in the development, implementation, and evaluation of new or modified operating policies, practices, and procedures within the specified functional area of focus. Analyzes, designs, documents, and implements internal reporting systems and procedures for the organization or business entity, within specified functional area of operation, as applicable to the specified functional area of focus. Designs, coordinates, and implements customer service/success, sales, & Zendesk training programs for personnel within the organization. Lead a growing organization in Customer Success and Support and deliver world-class customer experience Hire and nurture new talent into our Customer Success organization that is equipped to meet the demands of our rapidly evolving business and customer base Develop KPIs, manage performance, and establish career path opportunities for the Customer Success team Deliver on response level commitments, in line with the level of effort required to effectively service customers and improve renewal rates and retention Partner with the Engineering, Product, Marketing and Leadership teams to ensure positive customer outcomes Prioritize and funnel customer feedback to the Marketing and Product Management team Interface with external partners to establish SLAs and build strong relationships Utilize data analytics to help drive customer success and business decisions   qualifications: Experience level: ExperiencedMinimum 8 years of experienceEducation: Bachelors (required)  skills: CRMZendeskSalesforceCustomer SuccessB2CB2B Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.