Our client has an excellent permanent opportunity for a Senior Business Analyst to define, scope, and manage high-impact projects and strategic initiatives. This candidate will work with business partners to develop a robust digital client experience vision and other key business objectives. Candidates must have experience implementing and supporting websites and mobile apps, translating vision to requirements, defining and managing projects, and delivering results.
location: New York, New York
job type: Permanent
salary: $135,000 - 170,000 per year
work hours: 8am to 4pm
Develop an understanding of our client's current digital offerings in order to enhance them.
Perform competitive analyses of peer and correlative digital offerings. Track evolution over time.
Identify innovative solutions to unique requirements.
Translate vision to requirements
Determine and document requirements based on client experience, business workflows, and data requirements. Translate high-level information into technical details.
Prototype to represent requirement information in various visual formats to accompany documentation
Collaborate with the content, development and QA teams to design, implement, and test business requirements
Communicate information effectively to IT colleagues, business partners and management
Develop and maintain roadmap to deliver enhanced digital client experience over time
Define, scope, and manage projects to deliver key enhancements. Lead development of project estimates, plans and schedules.
Serve as a key point of contact between the client digital program and delivery teams, the enterprise IT team, and business stakeholders on all items related to the digital program.
Facilitate large meetings and design sessions. Evaluate information from multiple sources and determine appropriate priority/resolution.
Support transition from innovation to ongoing operations
Develop training on supported products
Document ongoing responsibilities and manage transition to enterprise technology and operations teams
Visual information design
Mapping/re-engineering business/process flows
Business requirement documentation
Understanding of relational databases and working knowledge of SQL
Thorough knowledge of business analysis concepts necessary to work with development and quality assurance teams.
strong writing skills to create user stories, analysis, documentation, create presentations, business requirements and training materials.
Proficiency in presenting to colleagues, management as well as training on applications and business processes is also required.
Experience designing measurement programs, defining data requirements, and analyzing results
Superior cross-organizational program and project management skills across preparation, planning, managing, and results measurement and spanning a range of work streams from design and experience to technical implementation, delivery, and rollout to transition to ongoing operations
Balances digital advocacy with excellent interpersonal skills. Able to develop effective working relationships to determine practical application and drive adoption of new technologies as appropriate. Proven ability to influence professionals at all levels and to lead teams across functions.
strong analytical and communication skills, including the ability to convey complex ideas clearly and concisely.
Ability to manage multiple priorities effectively, collaboratively, and in a fast-paced environment
Relevant technology experience may include
CRM Platform: Salesforce, Oracle, or Equivalent CRM
ECM Platforms: OpenText, WordPress, SharePoint, or equivalent ECM
Social Business Collaboration: Jive, SharePoint, OpenText, or equivalent platforms for Intranet and Learning.
Marketing Automation: Salesforce Marketing Cloud, Marketo, or Equivalent
Analytics Platforms: Google Analytics, Tableau, Qlik or equivalent
Graphics: Adobe Photoshop, Illustrator or equivalent
Proven track record managing transformation initiatives
BA / BS required - Business / Finance / Economics / Computer Science preferred
15+ years of Business Analysis experiences
Additional relevant qualifications include: Design Thinking, Scrum, Project Management, PMP, CCBA/CBAP
- Experience level: Experienced
- Minimum 10 years of experience
- Education: Bachelors (required)
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.