WHAT IS THE OPPORTUNITY?
Senior Business Analyst ensures that our mission-critical nCino CRM platform is optimally deployed, supported and adopted by the bank. nCino Senior Business Analyst will work with business users to gather and define business requirements; translate the requirements into user stories, process changes and work flows to solve business problems. Work with Salesforce Center of Excellence business and technical teams and other stakeholders to ensure delivery of high-quality solutions to meet business needs, including ongoing support of the introduction of new features and capabilities.
Marketing Product and Digital Division
As a member of our Marketing, Product and Digital team, you will have an exceptional opportunity to help grow your career while driving change across many facets of the business. The team is passionately focused on building our brand, supporting banking products and finding innovative ways to engage and retain clients.
location: Los Angeles, California
job type: Permanent
salary: $113,000 - 130,000 per year
work hours: 8am to 5pm
WHAT WILL YOU DO?
Perform fit-gap analysis between existing Salesforce functionality and nCino requirements. Implement fixes to remediate the gaps such there is no impact on current users. End-to-end delivery of nCino solution working closely with Sales & Technical teams for discovery & framing sessions and ongoing user sessions to understand user needs. Participate in Discovery & Framing sessions and ongoing user sessions to understand user needs. Gather and define business requirements; translate them into user stories and process flows. Develop functional and technical design and implementation; provide demos to leadership; user acceptance testing with team; end-user deployment; adoption and training. Engage with Product Owners, Business Analysts and Business SMEs as appropriate to refine user stories. Collaborate with Development team to explain the user-stories and conduct user-story acceptance with Business. Support the creation, documentation, and prioritization of user stories, acceptance criteria, and non-functional requirements to clearly articulate the "why" (not just the "how") that will enable seamless, highly-performant digital products. Lead the "scrum" stand-up and product enhancement meetings, implements and ensures scrum process is followed. Drive continuous improvements among the team increasing velocity and value Arrange and run sprint planning, reviews, sprint retrospectives, and develops sprint calendar. Support assessment of Business value to groom the Product backlog. Develop Value Documents for the sprints Prescribes nCino application usages aligned to target requirements including alternatives analysis Lead Discovery and requirements refinement sessions to uncover customers' business, functional, and technological requirements
WHAT DO YOU NEED TO SUCCEED?
- 5+ years of Salesforce experience with hands-on experience as a Salesforce Business Analyst delivering Salesforce Service Cloud or Sales Cloud projects.
- Minimum 2-3 years of nCino experience including previous nCino implementation experience.
- In-depth knowledge of commercial banking principles, practices, and procedures.
- BA / BS degree or equivalent
- Individuals who are passionate about leveraging the nCino and Salesforce platform, preference for those individuals with related nCino & Salesforce certifications.
- strong knowledge of Agile (Scrum) project methodologies: Agile documentation experience including Backlogs, Customer Journeys, User Stories, and Acceptance Criteria...etc.
- Ability to work with product owners, business, functional lead and scrum team to pick up prioritized user-stories from the backlog"
- Experience level: Experienced
- Minimum 5 years of experience
- Education: Bachelors
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.