production / technical support.

job summary: Summary: This role is part of the ATM Analytics, Reporting and Operations Support team within ATM Operations Level One. The ideal candidate will work alongside ATM L1 teammates to analyze and report ATM performance data to the Line of Business and other stakeholders. Responsibilities of this position include but are not limited to the following: Track and report ATM metrics, including usage volumes, frequency of various hardware failures, vendor field service performance, etc.Deep-dive analysis of ATM data to recognize anomalies, conduct research to identify root cause where possible, and partner with internal teams and or external vendors to effect remediesRecognize and size the impact of planned activities and unplanned occurrences that affect the ATM network, and work with stakeholders as needed/appropriate toward restoring stability to the environmentUnderstand established key performance indicators (KPIs), key risk indicators (KRIs), and service level agreements (SLAs) in order to manage expectations accordinglyPrepare, distribute, and present results from analyzed data at daily, weekly, and monthly cadences, in clear and concise manner for leadership/executive level comprehensionParticipate in call/meeting routines with various business partners within or outside the clientPromptly respond to ad-hoc reporting requests from the Line of Business and other business partnersUnderstand and follow established incident management processes and risk mitigation strategiesProvide other reporting and operations support as needed Required Skills Excellent verbal and written communications skillsAbility to analyze various volumes of data and think critically to extract vital information or detect anomaliesAbility to work independently or collaboratively within and between teamsAt least intermediate, but preferably advanced skills with MS Excel and other MS Office toolsorganizational skills with keen attention to detailAbility to manage time and tasks efficiently Desired Skills ATM operations domain experienceWorking knowledge of/experience using Tableau, Hadoop, Oracle, Jira, Microstrategy, etc.   location: CHARLOTTE, North Carolina job type: Contract salary: $22 - 27 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: Track and report ATM metrics, including usage volumes, frequency of various hardware failures, vendor field service performance, etc.Deep-dive analysis of ATM data to recognize anomalies, conduct research to identify root cause where possible, and partner with internal teams and or external vendors to effect remediesRecognize and size the impact of planned activities and unplanned occurrences that affect the ATM network, and work with stakeholders as needed/appropriate toward restoring stability to the environmentUnderstand established key performance indicators (KPIs), key risk indicators (KRIs), and service level agreements (SLAs) in order to manage expectations accordingly   qualifications: Experience level: ExperiencedMinimum 3 years of experienceEducation: Bachelors  skills: Production Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

job summary: Summary: The Collaboration Operations Support Analyst is responsible for the support of the Enterprise SharePoint Collaboration application platform.This role acts as application analyst who will be responsible for the day to day operations of the environment, critical client escalations and responsible for all production changes and new infrastructure deployments. Responsibilities: Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAsPrepares for new or changed services, management of the change process and the maintenance of regulatory, legal and professional standardsManage and support infrastructure applications and related data repositories on a day to day basisMonitor, measure, report and review current performance of application services and ensure availability and capacity meet business demandApply applicable information security procedures to maintain compliance across infrastructure applications.Manages the performance of systems and services in terms of their contribution to business performance and their financial costs and sustainabilitySupports the development of continual service improvement plans to ensure the IT infrastructure adequately supports business needsFacilitates the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritization and initiation of action. Documentation of root causes and implementation of remedies to prevent future incidents.Installs, configures and troubleshoots Application(s) used to support IT ServicesActs as third level resources for Collaboration application(s)Collaborates effectively with their Architecture/Engineering peers for new initiative solution planning, testing/validation, complex troubleshooting, and problem resolutionOn-Call support responsibilities (coverage nights & weekends) Required Skills/Experience 5+ years' experience with Microsoft SharePoint (2016, Office 365 )5+ years Microsoft PowerShell and scripting technologiesExperience with monitoring technologies (Splunk. SCOM & Sitescope)Solid understanding of Active Directory, Server, Database (SQL) and networking technologiesExperience with virtual platforms (client and server) and Microsoft Office productsCapable of working effectively under a high pressure and demanding work environmentProven experience in problem identification, troubleshooting and resolutionExcellent written and verbal communication skillsAbility to effectively interface with key software/hardware partners such as Microsoft, AvePoint, etc.Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset Desired Skills ITIL Certification and in depth understanding of ITIL principles, functions and processes is a plusServer, Storage & Network experienceanalytical skills/problem solving/conceptual thinking.   location: CHARLOTTE, North Carolina job type: Contract salary: $60 - 70 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAsPrepares for new or changed services, management of the change process and the maintenance of regulatory, legal and professional standardsManage and support infrastructure applications and related data repositories on a day to day basisMonitor, measure, report and review current performance of application services and ensure availability and capacity meet business demandApply applicable information security procedures to maintain compliance across infrastructure applications.Manages the performance of systems and services in terms of their contribution to business performance and their financial costs and sustainabilitySupports the development of continual service improvement plans to ensure the IT infrastructure adequately supports business needs   qualifications: Experience level: ExperiencedMinimum 10 years of experienceEducation: Bachelors  skills: Production Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

job summary: Summary: Supports Trading functions of Corporate Investment Management, GBAM. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing personal computer equipment and software under moderate supervision. Resolves more complex issues. Consults with end users to determine optimal configuration of equipment and applications. Installs new hardware, software, and maintains existing hardware. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions. Uses and applies basic technical principles, concepts and techniques. Typically 3-5 years of IT experience.Sr Analyst - Trading Support role is to support and maintain in-house computer systems, desktops, access, citrix servers, applications and peripherals. This includes installing, diagnosing, repairing, maintaining, upgrading hardware and equipment while ensuring optimal user experience and performance, remote support of user outside our site support . The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. Job also will have on call assistance for our clients in states outside onsite support technicians area.Other responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Role responsibilities: Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.Accurately document instances of hardware failure, repair, installation, and removal.Assist in developing strategies and capacity planning for future computer hardware needs.Support development and implementation of new technology in the trading environmentApplication support for internal build softwareTechnical support on-site or via phone or emailInstall or repair Windows or Macintosh computers with standardized applications and networking software, diagnosing and solving problems that develop in their operations.Respond to user questions and explain the operation of network applications and equipment.Assist in the maintenance of standards and documentation.Performs analytical, technical, and administrative work in planning, installing, supporting computer equipment and software under moderate supervision.Resolves and researching complex issues within the trading environment involving Desktops and Citrix platforms.Consult with end users to determine optimal configuration of equipment and applications.You will be expected to exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.24/365 on-call rotation Required Skills: Hardware knowledge for laptops, desktop, servers, networkingExperience with Window Win10Experience with MS Office, 2013, 2016, 2019, 365Experience with Windows server 2012, 2016, 2019Experience with SQL ClientExperience with PerforceExperience with PowerShellCore Technology Infrastructure Organization:Believes diversity makes us er so we can reflect, connect and meet the diverse needs of our clients and employees around the worldIs committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfullyWants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.   location: Charlotte, North Carolina job type: Contract salary: $28 - 38 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.Accurately document instances of hardware failure, repair, installation, and removal.Assist in developing strategies and capacity planning for future computer hardware needs.Support development and implementation of new technology in the trading environmentApplication support for internal build softwareTechnical support on-site or via phone or emailInstall or repair Windows or Macintosh computers with standardized applications and networking software, diagnosing and solving problems that develop in their operations.Respond to user questions and explain the operation of network applications and equipment.Assist in the maintenance of standards and documentation.   qualifications: Experience level: ExperiencedMinimum 10 years of experienceEducation: Bachelors  skills: Production Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.