intermediate mac desktop engineer.

job summary: We are seeking a Desktop Technician with a minimum of 2 years' experience in the IT field. This is a contract position with the potential to convert to full time at the end of the contract duration. This position requires to be onsite daily at our Corporate Headquarters in Madison, NJ. Our primary focus is providing daily support for the corporate staff and sales agents in the field. This requires a mix of technical and soft skills, with an emphasis on providing exceptional service to all customers. It is imperative that you bring your best self to work every day with the passion to serve both your customers and your team. This is an excellent opportunity for growth for new technicians and established technicians alike. You would be welcomed to a highly collaborative team who genuinely desires to see everyone succeed. You will be fully supported by leadership to take on new growth opportunities and stretch to meet your professional goals. Required Skills and Experience - Windows Troubleshooting and Support - Mac Troubleshooting and Support - Basic Network Troubleshooting and Support - Microsoft Office 365 Knowledge - Basic hardware troubleshooting - Ability to perform Root Cause Analysis - High level of Emotional Intelligence - Professional Presence - while remaining personable - Experience working with processes and procedures in a large organization preferable - Excellent Communication Skills - Ability to manage multiple competing priorities and prioritize effectively - Good time and task management skills - Flexible and Organized - Growth mindset - Able to lift 50 lbs. unaided  location: Madison, New Jersey job type: Contract salary: $20 - 23 per hour work hours: 8am to 4pm education: No Degree Required   responsibilities: You will be assigned to a Technical Lead who will mentor you daily to ensure your success within the organization and will be provided regular 1-1 meetings with your IT Manager. Our Leadership Team is completely accessible and driven to see you succeed. Our team works hard to support each other and our customers, there is no place for competition here, we succeed together or not at all. We primarily support end-user technologies in a local network environment. We are tasked with working cross-functionally with other teams in the broader ITIL organization to ensure our customers receive the support they need. This can include working with WAN Engineers, Messaging Engineers, Logical Access Team, Application Development Teams, Facilities Teams, and various other Business Unit partners to engage the correct resource(s) to resolve an issue or complete a project.   qualifications: Experience level: ExperiencedMinimum 2 years of experienceEducation: No Degree Required  skills: Desktop Supportdesktop support (2 years of experience is required) Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

job summary: We are a technology-driven, consumer-focused health insurance startup founded in 2012 and headquartered in New York City. Our goal is to make health insurance simple, transparent, and human. We need your help to do so. About the role: We are growing rapidly, and building most everything from scratch on Mac, Linux, and Chrome OS. The ideal candidate will be someone who enjoys supporting systems with automation and security in mind, as well as provides cross-support for other offices.   location: NEW YORK, New York job type: Permanent salary: $125,000 - 150,000 per year work hours: 9am to 5pm education: Bachelors   responsibilities: - Manage and maintain our our internal stack (Google Workspace, BetterCloud, Jamf, Meraki, Zendesk, Okta, Slack, etc). - Work on various automation projects to create a better user experience for our employees (Onboarding/offboarding, permission changes, role changes, updates, answer bots, etc). - Serve as an escalation point for our support staff and remediate complex issues related to support requests. - Develop tools to enable the support staff to efficiently do their jobs. - Work with various stakeholders from all parts of the business to accomplish items on their own roadmaps. - Develop a deep understanding of internal IT function to support end users as efficiently as possible and increase SLAs. - Install new software releases, system upgrades and patching. - Document complex procedures and troubleshooting procedures related to systems software and hardware. - Provide end-user training for new applications and platforms. - Ability to create runbooks for onboarding, offboarding, and application access management for third-party partners. - Maintain uptime of all Corporate IT systems and resources in production. - Ensure confidentiality and security of all IT resources. - Assist in administration, maintenance, development and implementation of policies and procedures for ensuring the security and integrity of information and availability of systems. - Follow existing policies and procedures when assisting clients, to ensure proper handling of requests, making suggestions for improvement when appropriate. - Evaluate new technologies as appropriate and required. - Ability to work in a team-oriented, collaborative environment. - Document, track, and monitor IT stack related problems to ensure a timely resolution. - Comfortably participate in an on-call rotation to handle off-hours support requests. - Become familiar with our processes and procedures and be able to elevate the performance of this team with your own ideas and contributions. - Build a strong relationship with our amazing users and be able to assist them as they need. - Work with our SaaS providers to ensure best practices and leveraging the latest tools they offer. - Bring a "can do" attitude to all we do. - Required education and experience - A Bachelor's degree or demonstrable equivalent experience in the technology field. - Minimum of 3 years of IT engineering experience beyond IT support functions. - Minimum of 3 years of enterprise-class System Administration/ Engineering experience with Mac OS and and Chrome OS environments - Worked extensively with enterprise SaaS administration (e.g. Google Workspace, Slack, Mac OS, Jamf) in a corporate environment. - Understanding of networking concepts (VLANs, DNS, RADIUS, DHCP, etc.) - Okta / SSO administration - General knowledge across common IT/security fundamentals, such as networking, network security, servers, applications, email gateways, cloud environments (AWS, G-Workspace, Kubernetes, etc), systems, data protection, and SaaS products. - Knowledge of operational security tools such as: data loss prevention, email protection systems, privileged access management, hardware authentication devices, next-gen antivirus, multi-factor authentication solutions, etc. - Experience working with API and WebHooks - Familiarity with scripting languages (Python, BASH, Etc) - Solid problem-solving skills and ability to troubleshoot. - Good organizational skills with ability to prioritize. - Excellent written and verbal communication skills. - Great project management skills - Ability to communicate ideas in both technical and user-friendly language - Ability to work on multiple projects and prioritize accordingly - Be able to pivot according to business needs as priorities change Preferred certifications and experience - Jamf 100/200/300, Meraki, Bettercloud, AWS, Google, Apple certifications are a plus - Experience in healthcare or a technology related field is highly desirable. - Familiarity with HIPAA and PHI compliance requirements and best practices - Experience with HIPAA, SOX, SOC1, SOC2 Compliance   qualifications: Experience level: ManagerMinimum 5 years of experienceEducation: Bachelors (required)  skills: Apple Certified SupportJAMF 100/200 CertificationBettercloud WorkflowsHIPAA compliance PHI complianceSOX, SOC1, SOC2 ComplianceMac Chrome OS Google SuiteJAMFPythonBASHSupportAWSkubernetesTerraformSREOKTA Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

job summary: We're looking for a Sr. Service Desk Analyst - Level 3 to join our growing Service Desk team! You'll provide a deep understanding of technical products and services along with the capability to translate complex information to a simplified, professional content that is easily understood by the target audience. Your role will require working closely with various departments to gather project requirements from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation. We're looking for someone that can implement industry best practices.   location: New York, New York job type: Contract work hours: 8am to 5pm education: Bachelors   responsibilities: Provide ITSD and desk side support to all users.Excellent customer focus is required; this position includes frequent interaction with associates at all levels of the organization. Single point of user resolution for all desktop technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc.Maintain and provision desktops, laptops, tablets, mobile devices, printers, projectors, audio/visual equipment, and other office equipment, as required. Use ServiceNow incident logging system to maintain incidents and requests through the complete ticket life cycle to agreed service standards and service levels.Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors.Conduct end-user orientation and training for new hires.Provision and administer user accounts, distribution groups, and security groups in Active Directory.Rotate shifts/work alternative shifts when needed in order to support 24x7 production environment.Escalate to operations, solutions, infrastructure engineering, or appropriate resolver team when assistance is needed.Provide AV support - support conference rooms, town halls (multi location large audience simultaneous conferencing), and video conferencing.Process equipment and software requests and record asset information.Hardware/ software lifecycle management.Provide white glove (VIP) and executive support.Perform request fulfillment of moves & staff equipment changes at each location.Assist with regression testing of supported software through OS Patches and Upgrades.Push and install workstation and third party patches.Provide Windows OS, Mac OS, and Mobile OS support. The essential functions of this role include:working weekends  qualifications: Experience level: ExperiencedMinimum 5 years of experienceEducation: Bachelors  skills: SERVICE NOWHelpdeskAdobe Creative CloudActive directoryMAC OS Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.