it support.

job summary: Our Washington DC Client is seeking a Deskside Support Technician for a long term contract opportunity. Candidates should have 1-3 years of Deskside Support experience and be availble to work onsite 100% of the time. Candidates should have an excellent customer service mindset and enjoy assisting users with various technical issues.   location: Washington, Washington, D.C. job type: Contract salary: $23.50 - 25.00 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: - Be the primary point of contact on all matters related to hardware, software, and communications support for the department - Work closely with other IT support elements (such as ITS IT Client Services, IT Service Desk, and Mobile Kiosk) - Provide IT training for staff members, particularly for newly hired staff - Administer client information security standards, including requesting IT accounts (Windows), SecurIDs, and remote connectivity accounts (as applicable) -- Follow up on all fixes and repairs on IT products in the department - Setup video-conference, audio-visual equipment, and other electronic devices for presentations or conferences - Train laptop users in remote access systems, such as SSL VPN, Fiberlink, and Webmail and Notes replication - Disseminate IT information to departmental staff - Assist in departmental moves of IT hardware and communications - Adhere, advise, and enforce the technology standard requirements and procedures - Assist staff in procurement of cell phones - Ensure that the integrity and security of Systems are not compromised from within or outside the corporation - Collect feedback on IT services from clients, utilizing surveys and 'Expos' - Use the 'ServiceNow call tracking system to track work and analyze reports to identify problem areas and training opportunities   qualifications: Experience level: ExperiencedMinimum 2 years of experienceEducation: Bachelors  skills: Helpdesk (2 years of experience is required)Desktop Supportremote access Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

job summary: Our Northern Virginia client is seeking a skilled IT professional to serve in a hybrid System Administrator/Desktop Engineer role. This is a full time / direct hire role to support two clients so 25% travel between locations in Northern VA (Arlington, VA) is required. The successful candidate will work to assist staff to resolve Tier II/III technical issues and provide courteous and knowledgeable assistance with questions to internal staff. InTune experience is required in order to be considered for this role.   location: Mc Lean, Virginia job type: Permanent salary: $82,000 - 95,000 per year work hours: 8am to 4pm education: Bachelors   responsibilities: Job Title: Systems Administrator Job Location: Arlington, VA x2 - Remote x3 / week General Functions: Work to assist staff to resolve technical issues and provide courteous and knowledgeable assistance with questions.Provide 1st level support for the staff including research and resolution for technical problems. Serve as the primary contact for solving, assigning, and escalating tickets to 2nd tier support as needed.Maintain, troubleshoot and repair technical infrastructure including: desktop hardware, operation systems, applications and office systems.Serve as the first line of support for all employee information technology support issues and work with available resources, hardware and software vendors to provide effective solutions - break/fix and problem resolution.Deploy software, operating systems and updates to computers and servers as necessary.Manage backup and restore services to ensure that corporate data and systems are recoverable in case of failure. Essential Duties & Responsibilities: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position. Safeguard the company's operating data through security administration and data backups. Perform software and system deployment using managed deployment software.Identify, research, and resolve technical problems.Respond to help desk tickets, telephone calls, and e-mail and personnel requests for technical support.Track and monitor problems to insure a timely resolution.Manage user systems, applications and office productivity appliances: maintain repair or upgrade desktops, laptops, printers, scanners, copiers, and fax machines; maintain and support Windows desktop and applications (MS Office Suite); install vendor critical and security patches and updates.Provide support for all user IT support issues and work with available resources, hardware and software vendors to provide effective solutions, break/fix and problem resolution.Serve as the IT Liaison to external partners, software and hardware vendors for problem resolution, information gathering, system upgrades and maintenance.Establish, enforce and monitor policies and procedures to ensure appropriate usage of information systems.Develop and maintain desktop support procedures, and prepare end-user documentation. Manage infrastructure assets: vendor support agreements, software licenses and keys, hardware leases, service contracts, asset inventory and labeling.Evaluate, design and implement new systems (software and hardware) to increase productivity, enhance business operations and services, and reduce manual or paper processes.Perform research and makes recommendations. Supervisory Responsibilities: None Minimum Knowledge, Skills and Abilities: Bachelor's degree in computer science or related field required.Microsoft Certified Systems Engineer (MCSE) preferred.Microsoft 365 Certified: Modern Desktop Administrator Associate preferred.Ability to deploy software and operating systems using Intune required.Ability to perform backup and recovery services using various Microsoft technologies.At least 3 years' experience administering a Microsoft Windows 2008/2012 environment.At least 3 years administering a Microsoft Hyper-V virtualized environment.Demonstrated experience in using, configuring, and troubleshooting Windows computer platforms in an active directory environment.Enhanced knowledge of Microsoft Windows Server 2016/2019, Windows 10, Microsoft Active Directory, TCP/IP Protocols, and Group Policies.Ability to lift and carry computers, monitors, servers and printers.Working knowledge of LAN/Wireless hardware and administration. Excellent verbal and written communication skills.Good customer service skills.Highly responsible and dependable.Ability to work well with various people ranging from staff to directors.   qualifications: Experience level: ExperiencedMinimum 5 years of experienceEducation: Bachelors  skills: System AdminMicrosoft Certifi*Active directoryMCSESystems AnalysisMCSAazure (2 years of experience is preferred)Intune (2 years of experience is preferred) Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

job summary: Position Overview: The Office of Information Security (OIS) ensures that security efforts throughout the Client are coordinated and aligned with the Bank's business and IT strategy. This Office delineates the Client's information security plans and ensures, in coordination with the Information Security Council, that resources and all implementation of plans, procedures, and standards are reviewed, supported, and deployed in the most effective and efficient manner and are consistent with overall risk management. The Client Office of Information Security needs a suitable resource to support the Compliance functions. The Analyst should be able to support Compliance function, wherein s/he will be expected to validate Key Controls in ITGC areas and assist in Control implementation and documentation of Processes and procedures to address internal controls over Financial Reporting requirements. S/he will be expected to develop test plans and procedures to access the effectiveness of controls and capable to assist in ISO 27001 & 27000 certification efforts.   location: Washington, Washington, D.C. job type: Contract work hours: 8am to 5pm education: Bachelors   responsibilities: - Assist in the development and implementation of sustainable compliance framework and processes in the Client to meet IT policies, business requirements, and applicable legal and regulatory requirements - Assist in controls implementation, including documentation of processes and procedures to address Internal Controls over Financial Reporting (ICFR) requirements for the IT General Computer Controls (ITGC) for Information Security, Change Management, and IT Operations areas - Validate key controls identified in each of the ITGC areas - Independently assess the design effectiveness of IT General Computer Controls for Information Security, Change Management, and IT Operations - Develop test plans and detailed test procedures to assess operating effectiveness of the IT General Computer Controls for Information Security, Change Management, and IT Operations - Collect, evaluate, and maintain data to ensure that required management reporting is completed as needed (this also includes inputting appropriate data into systems such as RSAM & Bwise) - Assist in ISO 27001 & ISO 20000 certification efforts, including risk assessments, internal compliance assessments, and program management - Assist in monitoring open audit items form audits, such as Client internal audit department (IAD) IT audits, external financial audits on Internal Controls over Financial Reporting (ICFR), and ISO 27001 & ISO 20000 certification audits to ensure execution of remedial activities defined in the agreed action plans and risk treatment plans - Perform other duties in the compliance work program, as assigned   qualifications: Experience level: ExperiencedMinimum 6 years of experienceEducation: Bachelors (required)  skills: ComplianceCOBITSOXCISA ISO 27001 Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.