Randstad is working with a large medical device firm that is looking to hire an onsite contract IT support candidate for their office in Columbia, Maryland. This role provides day-to-day technical incident, problem and configuration support for internal desktop systems software and hardware and IT infrastructure, as well as basic support for local network, servers and business applications. The ideal candidate for this role will have 3+ years of IT support experience.
location: Columbia, Maryland
job type: Contract
salary: $25 - 28 per hour
work hours: 8am to 5pm
education: High School
-Answer, evaluate and prioritize requests for assistance from users experiencing problems with hardware, software, client networking, telecommunications and audio-visual and other IT related technologies
-Provide support for mobile devices (iPhones, iPads, etc.)
-Document and track work in SNOW (Incident Management Ticket recording system) as appropriate, assign tickets to other support or resolver teams and assist with the warranty repair process
-Assist with maintaining asset inventory tracking and licensing information
-Provide user support on remote connectivity issues using various technologies (RAS, VPN, McAfee)
- Experience level: Entry Level
- Minimum 3 years of experience
- Education: High School (required)
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.