deskside support .

job summary: Our Washington DC client is seeking a deskside support technician for a long term contract opportunity. This is an exciting role supporting internal clients. Candidates should hav 2-4 years of proven deskside support experience. Candidates should provide excellent customer service and be willing to work onsite 100% of the time for this role.   location: Washington, Washington, D.C. job type: Contract salary: $23.50 - 25.00 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: - Be the primary point of contact on all matters related to hardware, software, and communications support for the department - Work closely with other IT support elements (such as ITS IT Client Services, IT Service Desk, and Mobile Kiosk) - Assist in the decision making/planning process of IT needs at the beginning/end of each fiscal year - Order standard IT equipment for the department and see to the disposal of retired equipment - Maintain a proper inventory of all IT related equipment and software, which is reported to CIT on a quarterly basis - Participate in the evaluation and piloting of new products and services (both hardware and software) - Identify and propose IT applications that support the Department's work to CIT and assist in the development and implementation of the application - Provide IT training for staff members, particularly for newly hired staff - Administer WB information security standards, including requesting IT accounts (Notes and Windows), SecurIDs, and remote connectivity accounts (as applicable) - Coordinate with Bank's Telecom Service unit to set up, transfer, and discontinue voice and data communication for the staff in the office and at home for Business Continuity designees - Provide expertise on all client Software and Corporate applications - Follow up on all fixes and repairs on IT products in the department - Setup video-conference, audio-visual equipment, and other electronic devices for presentations or conferences - Prepare laptop PCs for mission travel - Train laptop users in remote access systems, such as SSL VPN, Fiberlink, and Webmail and Notes replication - Disseminate IT information to departmental staff - Assist in departmental moves of IT hardware and communications - Attend expert training when required and maintain a working knowledge of the IT trends in the business relevant to supporting the IFC IT standards - Adhere, advise, and enforce the technology standard requirements and procedures of IFC - Assist staff in procurement of cell phones and Blackberry devices - Ensure that the integrity and security of IFC Systems are not compromised from within or outside the corporation - Collect feedback on IT services from clients, utilizing surveys and 'Expos' - Use the 'Remedy' call tracking system to track work and analyze reports to identify problem areas and training opportunities - Assist staff in use of scanners, digital senders, and Bloomberg terminals (as applicable) - Monitor voice and data communication usage charges for the department (if applicable) - Assist the budget analyst in preparing requisitions for procuring hardware and software for department use - Administer space usage, both with corporate shared network drives and Notes email archive - Serve as the Department's Software Asset Management (SAM) Custodian, with the following responsibilities: o Ensure compliance with SAM Policy, and SAM Process and Procedure Manual o Proactively manage their software asset base throughout the entire software asset management lifecycle, supporting software assets analysis and reporting required by Business Software Asset Manager for respective Dept/Unit/VPU(s) o Act as control point for software asset tracking o Keep up to date records for all software assets owned by respective Dept/Unit/VPU o Conduct periodic inventories of all software assets owned by respective Dept/Unit/VPU o Ensure the careful use and safekeeping of all software assets owned by respective Dept/Unit/VPU o Assign software assets to individual staff and ensuring prompt reclamation upon staff departure in line with SAM Policy, and SAM o Process and Procedure Manual o Ensure all assets are inventoried in a timely fashion and that the results of the inventory are promptly entered in the Definitive o Software Library, License Database, and Software Catalog o Follow established inventory process, as described in the SAM Process and Procedure Manual o Ensure that all desktop application and network support are performed o Be responsible for: issues concerning the maintenance and implementation of IT standards, knowledge sharing, coordination with CIT, and departmental training   qualifications: Experience level: ExperiencedEducation: Bachelors (required)  skills: IT Coordinator SSL Information Systems ManagementDesktop Support Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

job summary: Our Washington DC Client is seeking a Deskside Support Technician for a long term contract opportunity. Candidates should have 1-3 years of Deskside Support experience and be availble to work onsite 100% of the time. Candidates should have an excellent customer service mindset and enjoy assisting users with various technical issues.   location: Washington, Washington, D.C. job type: Contract salary: $23.50 - 25.00 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: - Be the primary point of contact on all matters related to hardware, software, and communications support for the department - Work closely with other IT support elements (such as ITS IT Client Services, IT Service Desk, and Mobile Kiosk) - Provide IT training for staff members, particularly for newly hired staff - Administer client information security standards, including requesting IT accounts (Windows), SecurIDs, and remote connectivity accounts (as applicable) -- Follow up on all fixes and repairs on IT products in the department - Setup video-conference, audio-visual equipment, and other electronic devices for presentations or conferences - Train laptop users in remote access systems, such as SSL VPN, Fiberlink, and Webmail and Notes replication - Disseminate IT information to departmental staff - Assist in departmental moves of IT hardware and communications - Adhere, advise, and enforce the technology standard requirements and procedures - Assist staff in procurement of cell phones - Ensure that the integrity and security of Systems are not compromised from within or outside the corporation - Collect feedback on IT services from clients, utilizing surveys and 'Expos' - Use the 'ServiceNow call tracking system to track work and analyze reports to identify problem areas and training opportunities   qualifications: Experience level: ExperiencedMinimum 2 years of experienceEducation: Bachelors  skills: Helpdesk (2 years of experience is required)Desktop Supportremote access Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

job summary: randstad federal. We have over a decade of experience providing talent with clearance and workforce solutions that drive bottom-line value for federal agencies and the organizations that serve them. Learn more about what we do, meet our experienced team and get an inside look at the strategic partnerships that set us apart. Let's talk about the role. Location: Washington, DC Remote Capabilities: Hybrid Clearance Required: Public Trust Job Summary: The program provides a range of IT services, including software application support, enterprise infrastructure support, service desk, ITSM, deskside support, workstation engineering and maintenance, telecommunications and mobility engineering services, managed print services, Active Directory services, and video conferencing. The program is expanding and is adding support for the Criminal Division (CRM). This position provides dedicated custom Oracle application development support to the CRM customer.   location: Washington, Washington, D.C. job type: Contract salary: $80 - 85 per hour work hours: 8am to 4pm education: Bachelors   responsibilities: Develop and maintain the technology roadmap for Oracle APEX: Understand each new release and its impact on the Oracle APEX platform Manage testing of new versions and identifying issues and risks Implementing the upgrade and troubleshooting all issues throughout the entire Oracle stack Manage testing of all new versions of Java to identify issues quickly and effectively with the Oracle stack and helping the Service Desk with expert level Java issues. Troubleshooting all services that interact with the development infrastructure, (Java, O365, Document management, 3rd party tools, etc.) and help the solutions delivery team resolve issues related to these items. Successfully leading the migration of a full version release of Oracle APEX within a customer's environment. Perform work as a developer with Oracle Forms and Reports version 10G or higher. Perform work with Oracle Designer and Oracle Headstart for Designer. Creation and consuming RSS Feeds, SOAP and REST web services, JSON and XML data in an Oracle environment. Integrate Oracle applications and code with 3rd Party applications through API's or direct connections Integration with Active Directory for user account and distribution group manipulation using LDAP Integration with Exchange Server for email delivery and email reading using JavaMail API   qualifications: Experience level: ManagerMinimum 15 years of experienceEducation: Bachelors (required)  skills: OracleOracle APEX (10 years of experience is required)JqueryAJAXJavascriptCSSHTMLPL/SQL Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.