The Desktop Support Analyst is responsible for interfacing with end users as a 2nd level escalation in user communication and technical support. Technology support is focused on all desktop interaction points that a customer may engage with, including, access provisioning, hardware deployment, software management, general support and questions, compliance, and IT purchasing.
location: IRVINE, California
job type: Permanent
salary: $64,000 - 70,000 per year
work hours: 8am to 5pm
education: High School
responsibilities:
- Connects to computer desktops for remote support utilizing remote software including but not limited to SCCM Remote Control Viewer, RDP and Team Viewer.
- Monitors and maintains computer systems and networks.
- Responds to service issues and requests in a timely manner.
- Provides technical support across the company via in-person, email, chat, or phone.
- Repairs and replaces equipment as necessary.
- Participates in the testing of new technology.
- Provides tier 2 support for support incidents submitted to IT Desktop Support; ensures all work is handled according to established SLAs.
- Diagnoses and resolves unique, nonrecurring problems associated with application software and operating systems; determines source of problems and classifies its level, priority, and nature.
- Configures, installs, maintains, troubleshoots, and supports computer workstations, hardware, laptops, printers, scanners mobile devices, phones, and other computer and telecommunications equipment.
- Installs and supports PC, laptop, tablet and mobile hardware and software.
- Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
- Documents procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
- Creates alternative methods for completing tasks and corrects user errors and system inconsistencies to improve the desktop team function.
- Works with hardware and software vendors to verify timely product delivery; ensures new equipment is installed and ready to operate according to schedule.
- Analyzes and makes recommendations for hardware and software standardization.
qualifications:
- Experience level: Experienced
- Minimum 5 years of experience
- Education: High School (required)
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.