prism systems support analyst.

job summary: We are looking for an experienced IT Business Analyst to join a growing, fast paced organization in the Dallas area! This person will primarily be responsible for performing all duties related to the requirements gathering process from the inception of a project through end-to-end testing, in order to capture and document business requirements while creating and maintaining traceability throughout the cycle. Please read the full job description below and if you feel as though you are a good fit, apply today!   location: DALLAS, Texas job type: Contract salary: $45 - 53 per hour work hours: 8am to 4pm education: Bachelors   responsibilities: Requirements planning.Requirements elicitation.Create excellent documentation (e.g., functional requirements, non-functional requirements, user stories, etc.) that can be easily understood by highly technical outsourced or distributed teamsSelecting the appropriate elicitation technique to efficiently identify critical requirements.Analyzing and refining business, functional, and operational requirements.Asking the right questions through the use of interviewing templates developed specifically for business analysis elicitation.Quickly understand technical vision and align interactions, meetings, etc., with steps to achieve future stateLead requirements gathering sessions with business leaders; facilitate stakeholder process to find common ground on business needs, process requirements, prioritization and differentiate needs versus wants, etc., throughout each sessionResponsible for traceability matrices to ensure that all project and program requirements are delivered through business processes and software objects.Define testing objectives and verify requirements are testable.Build strong relationships with project stakeholders and utilize these relationships to meet sponsor project and program objectives in a timely manner.Anticipate issues, think proactively, and use critical thinking skills to plan stakeholder elicitation sessions.Effectively communicate business needs, organizational changes, etc., across the team (e.g., business leaders, service line technical solution architects, etc.); ensure strong understanding from all team membersResponsible for working with the IT Project Manager on communications with internal and external sources. Must be able to support multiple service line leaders and projects as allocation needs change for the organization.Interested in and able to work as an individual contributor.Experience with SAAS based applications and how to elicit requirements to meet the technology needs.   qualifications: Experience level: ExperiencedMinimum 4 years of experienceEducation: Bachelors  skills: Business Analysis Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

job summary: Our client has a possible temp to perm opportunity for an experienced Level 1-2 Desktop Support Analyst to support corporate and warehouse location in the Dallas, TX area. Solid support experience with Office 365, Windows Professional 7 and Office 2010; Windows 10 and Office 2016 or 365 a plus. Vaccination required for this opportunity.   location: Hutchins, Texas job type: Contract salary: $26 - 30 per hour work hours: 8am to 4pm education: Associates   responsibilities: PC Desktop support for both on-site and remote usersWindows 10, MS Office desktop, Active DirectoryMS Office365, Sharepoint environmentPC Equipment Setup, Deployment, Moves, RecoveryIT Infrastructure Team support (hands n feet) for all sitesWide Area Network CommunicationsLocal Area NetworkingWindows Server Location: Oniste fulltime in Dallas,TX Contract: 6-12 months with possibility to extend or convert Preferred but not required: Ideal candidate is bilingual in English/Spanish, or at least has some basic Spanish language skills* **Full Vaccination Required** The Environment includes: MS Windows, MS Office, SAP, Five9, Lead Perfection, Salesforce, Zoom, Workplace, OKTA SSO. PC Desktop support for both on-site and remote usersWindows 10, MS Office desktop, Active DirectoryMS Office365, Sharepoint environmentPC Equipment Setup, Deployment, Moves, RecoveryIT Infrastructure Team support (hands n feet) for all sitesWide Area Network CommunicationsLocal Area NetworkingWindows Server Qualifications: Bachelor or Associates Degree in IT, CS or related field of study with appropriate work experience2 to 3 years of work experience providing PC desk top support Required skills include: PC Desktop Support - Deskside & Remote/WFH usersPC setup, deployment and recoveryMS Office/Office365 application supportBi-lingual Spanish/EnglishCall Center support experience a plus Other helpful skills: Network+ or Network equipment basicsMobile device support iOS and/or AndroidExperience with Google WorkspaceLight programming/scripting skills   qualifications: Experience level: ExperiencedMinimum 2 years of experienceEducation: Associates  skills: Desktop SupportHelpdeskSupportPRODUCTION SUPPORTAPPLICATION SUPPORTOPERATIONS SUPPORTTechnical SupportMAINTAIN SUPPORT Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

job summary: JOB DESCRIPTION: Randstad Technologies is seeking a self-motivated and highly skilled Systems Analyst / Network data center Administrator to maintain computer and network systems. This is a direct hire / perm role in Dallas. The right individual should have the desire to work in a security first environment. This role is the primary point of contact for employees with any issues that arise working remote and ensuring that all systems are up to date. Additional duties will be performing ongoing monitoring of system resources, network security, backups, and IT automation tasks. Will also work closely with the software development team to ensure environments are configured as needed to perform their tasks. As new needs arise, will help to design and build out new systems or technologies to support the operations of the company. This includes performing the research and planning for any hardware or software deployments. ESSENTIAL FUNCTIONS/REPORTING REQUIREMENTS: - Provide technical support for both hardware and software-related issues for employees using company owned laptops, desktops, tablets, and phones. - Provide support of company approved applications on employee phones or tablets. - Perform ongoing maintenance, updates, installations, and migrations for hardware and software within the environment. - Provide recommendations on hardware or software to replace aging systems or improve processes for operations. - Stay on top of any potential security issues by researching and implementing patches or updates as needed. * VPN connectivity experience to spin up new customers into the system * Need someone who can manage exchange, one drive, sharepoint and take us from on prem to cloud hosted instead. Needs to know how to set up all of the group policies, We will no longer have control of the servers so need to understand backups, how to roll out applications, support teams. We are on skype and will be doing a skype to teams migration. * Will support existing environment: Routers, switches and firewalls - manage an existing environment, but need to patch and keep it maintained and protected as we spin up other customers. They have to go out every morning, look at the optimization and see how we need to optimize database, need to run anti virus, update with patches, etc. Some of them have patches that have not been updated and maintained. Need someone who knows how to look at the health of a system and make decisions to get it updated based on what it needs. - Maintain the network by monitoring for issues related to bandwidth, security, or connectivity. - Maintain the configuration and documentation of the various hardware/software components within the environment. - Assist customers with support related to connectivity of products and services. - Keep track of assets and maintenance contract renewals for software and hardware systems. - Be available for on-call during outages or other major issues that may arise. - Respond immediately to security or usability concerns and resolve help desk requests. - Participate in a small, experienced, energetic team working closely with product owners and developers. - Interacts positively with employees of all levels of the organization. - All other responsibilities as assigned. REQUIRED TECHNICAL KNOWLEDGE/SKILL: - Three (+) years' experience as a Windows based environment System Administrator/Network Administrator role. * Network experience - support of routeres, switches, firewalls, optimization efforts - patches, antivirus, checking and implementing what is needed to maintain health of systems. etc - Three (+) years' experience with Office 365 based services. -Three (+) years' experience with Microsoft Active Directory/Group Policies. - Three (+) years' experience with Android/iOS device management. - Three (+) years' experience working in a secure environment. RECOMMENDED TECHNICAL KNOWLEDGE/SKILL: - Experience migrating from on-premises to cloud, including Office 365 is a plus - Experience with Microsoft System Center is a plus - Experience with Microsoft Skype for Business/Teams is a plus - Ability to handle multiple projects and shifting priorities. OTHER KNOWLEDGE/SKILL: - Excellent communication and problem-solving skills. - Healthcare IT Experience is a plus. - Knowledge of HIPAA rules and regulations is highly valued. - Mandatory HIPAA Certification upon hiring (company paid). EDUCATION: - Bachelor's degree in Computer Science, Software Engineering or a related area is required. certifications are a plus. - Microsoft, Azure/AWS, VMWare, Cisco certification(s) are a plus. PLACE OF WORK: - The Company is flexible to whether employee is based at home or office or a mixture of home and office in the Dallas, TX area. ADDITIONAL REQUIREMENTS: pre-employment screening will include a Background check, drug screen, credit check, must have a valid driver's license, vehicle and insurance.   location: DALLAS, Texas job type: Permanent salary: $75,000 - 85,000 per year work hours: 9am to 5pm education: Bachelors   responsibilities: ESSENTIAL FUNCTIONS/REPORTING REQUIREMENTS: - Provide technical support for both hardware and software-related issues for employees using company owned laptops, desktops, tablets, and phones. - Provide support of company approved applications on employee phones or tablets. - Perform ongoing maintenance, updates, installations, and migrations for hardware and software within the environment. - Provide recommendations on hardware or software to replace aging systems or improve processes for operations. - Stay on top of any potential security issues by researching and implementing patches or updates as needed. - Maintain the network by monitoring for issues related to bandwidth, security, or connectivity. - Maintain the configuration and documentation of the various hardware/software components within the environment. - Assist customers with support related to connectivity of ESI products and services. - Keep track of assets and maintenance contract renewals for software and hardware systems. - Be available for on-call during outages or other major issues that may arise. - Respond immediately to security or usability concerns and resolve help desk requests. - Participate in a small, experienced, energetic team working closely with product owners and developers. - Interacts positively with employees of all levels of the organization. - All other responsibilities as assigned.   qualifications: Experience level: Entry LevelMinimum 3 years of experienceEducation: Bachelors (required)  skills: System Analyst (3 years of experience is required)Systems Analysis (3 years of experience is required)Windows (2 years of experience is required) Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.