Will be utilizing a 24 x 7 x 365 model. The team is responsible for distributed infrastructure monitoring, incident troubleshooting and resolution, server/hardware and operating system maintenance, and service/change request fulfillment.
WILL BE WORKING 12/HR SHIFT - Sunday/Monday/Tuesday - with alternating Wednesday's - (Work will be WORK FROM HOME) (36hrs one week 48/hrs next week)
Responsibilities:
- Infrastructure monitoring of multiple type events and alerts to ensure overall health of the distributed environment.
- Identify, analyze and resolve alerted and escalated incidents within service level agreements, include but not limited to: backup failure alerts, server availability and health alerts, AWD/FAX alerts, Patrol agent alerts, ProactiveNet alerts and SNMP agent alerts, Citrix Alerts, Certificate Alerts, O365 knowledge
- Fulfill service requests, including Windows/Linux server builds and decommissions, folder/file restore, move and copy, server component requests, SharePoint site request, elevated service access requests and print server requests.
- Serve as the escalation point for the Tier 1 help desk.
- Handle ongoing server maintenance, including standard, low risk infrastructure changes.
- Perform incident trending and analysis.
- Create, modify and maintain processes and break/fix procedures.
BA/BS in Computer Science, Information Systems or equivalent experience.
- Two or more years of related experience in a similar environment.
- Experience in the following areas: Windows Server, Citrix, Exchange, O365, VMWare, SAN, NAS, SharePoint, DHCP, DNS and F5 VPN.
- Written/verbal communication and customer service skills to interact with global customers and partners on a daily basis.
- Analytical and problem-solving skills to assess and resolve alerted and escalated incidents.
- Understanding of server hardware and maintenance procedures.
- Knowledge of monitoring and diagnostic software.
- Knowledge of scripting language.
- Attention to Detail
- Communication Skills
- Customer Focus
- Problem Solving Ability
- Resourcefulness
- Ability to think outside of the box
location: Cedar Rapids, Iowa
job type: Contract
salary: $22 - 26 per hour
work hours: 7am to 3pm
education: Associates
responsibilities:
- Infrastructure monitoring of multiple type events and alerts to ensure overall health of the distributed environment.
- Identify, analyze and resolve alerted and escalated incidents within service level agreements, include but not limited to: backup failure alerts, server availability and health alerts, AWD/FAX alerts, Patrol agent alerts, ProactiveNet alerts and SNMP agent alerts, Citrix Alerts, Certificate Alerts, O365 knowledge
- Fulfill service requests, including Windows/Linux server builds and decommissions, folder/file restore, move and copy, server component requests, SharePoint site request, elevated service access requests and print server requests.
- Serve as the escalation point for the Tier 1 help desk.
- Handle ongoing server maintenance, including standard, low risk infrastructure changes.
- Perform incident trending and analysis.
- Create, modify and maintain processes and break/fix procedures.
qualifications:
- Experience level: Experienced
- Minimum 3 years of experience
- Education: Associates
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
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