A client of ours in San Antonio, Texas is looking for a REMOTE Sr Operations Research Analyst for a contract to possible hire opportunity. Qualified candidates will have the following qualifications:
·Experience using Clarabridge software - 3 years
·Clarabridge Studio with an emphasis on Clarabridge Designer to manage categories and model new categories
·Building categories to analyze unstructured free text - 3 years
·Good oral and written communication, working with SME and Executives - 3 years
Top tools:
·Clarabridge software - 3 years
·Microsoft Office Power Point- 3 years
·Microsoft Office Excel - 3 years
Personal Characteristics
·Attention to detail
·Work independently; plan to meet deliverable timelines
·Prioritize work; adjust priorities based on changing situations (Agility)
·Read member feedback
·Categorize and theme member feedback
·Team member who supports other team members achieve team objectives
·Effectively interact with business partners
·Generate business insights reports
·Understand client's operating model
·Effective written communication
Deliverables
·Models and categories built for analysis and reporting in accordance with precision and audit processes
·CX Studio Dashboards built to provide actionable business insights
·Ad hoc reports based on business requests or emerging themes with a quick turn around
·VOM Top Opportunities reports per month (-3 Top Opportunities Report, +2 Top Opportunities Report, 2 EPPM slide deck, SAT/VOM Alert)
·Conduct Stakeholder and SME Meetings
·Build, Review, Refine Dashboards
·Present dashboard to business partner
·Train users in dashboard use/CX Studio Best Practices
Scope of Work
·Successfully complete Clarabridge CX Studio/Designer training within first month.
·Manage text analytic projects based on business partners requests. This includes generating CX Studio (Clarabridge) dashboards, providing training, delivering insights, etc.
·Contribute to report preparation and effectively communicate findings, actions to be taken and recommendations to senior team members
·Monitors Member interaction through various channels (e.g., mobile, E-mail, call dialogue) and serves as a quantitative and /or qualitative analyst to drive business action in the resolution of identified and/or escalated issues.
·Works with business teams within client to assist with resolution of issues with quick turnaround time
·Effectively communicate findings, actions to be taken and provide recommendations to all levels of management.
·Coordinate, prepare, and deliver training to customers and peers.
·Developing business reports used to align with business and/or operational needs.
·Documentation post category migration.
·Read qualitative feedback to glean granular insights
·Utilize Clarabridge to analyze text-based categories to find sub-themes or trends
·Create reports in CX Studio, Tableau and Microsoft Office suite
·Ad hoc category development utilizing Designer and CX Studio in Clarabridge
·Establish the schedule for business partner meetings to accomplish the requested scope of work
·Document business changing needs in an ongoing cadence
·Obtain Stakeholder/SME approval for dashboards
· Review CX Studio operations and continue to refine dashboards as necessary
·Audit Clarabridge Categories for precision, recall and sentiment
·Oversee Monthly Analyst Meeting
·Work and operate in an Agile framework
·Professional writing skills
·Successfully complete Clarabridge CX Studio/Designer training within first month.
location: SAN ANTONIO, Texas
job type: Contract
salary: $60.00 - 60.50 per hour
work hours: 8am to 5pm
education: No Degree Required
responsibilities:
·Successfully complete Clarabridge CX Studio/Designer training within first month.
·Manage text analytic projects based on business partners requests. This includes generating CX Studio (Clarabridge) dashboards, providing training, delivering insights, etc.
·Contribute to report preparation and effectively communicate findings, actions to be taken and recommendations to senior team members
·Monitors Member interaction through various channels (e.g., mobile, E-mail, call dialogue) and serves as a quantitative and /or qualitative analyst to drive business action in the resolution of identified and/or escalated issues.
·Works with business teams with client to assist with resolution of issues with quick turnaround time
·Effectively communicate findings, actions to be taken and provide recommendations to all levels of management.
·Coordinate, prepare, and deliver training to customers and peers.
·Developing business reports used to align with business and/or operational needs.
·Documentation post category migration.
·Read qualitative feedback to glean granular insights
·Utilize Clarabridge to analyze text-based categories to find sub-themes or trends
·Create reports in CX Studio, Tableau and Microsoft Office suite
·Ad hoc category development utilizing Designer and CX Studio in Clarabridge
·Establish the schedule for business partner meetings to accomplish the requested scope of work
·Document business changing needs in an ongoing cadence
·Obtain Stakeholder/SME approval for dashboards
· Review CX Studio operations and continue to refine dashboards as necessary
·Audit Clarabridge Categories for precision, recall and sentiment
·Oversee Monthly Analyst Meeting
·Work and operate in an Agile framework
·Professional writing skills
·Successfully complete Clarabridge CX Studio/Designer training within first month
qualifications:
- Experience level: Experienced
- Minimum 3 years of experience
- Education: No Degree Required
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
