senior reliability engineer.

job summary: Senior Frontend Engineer: Client is the leader in digital asset financial services, providing institutional investors with liquidity, custody, and security solutions. In 2020, the client launched Prime Trading and Lending providing clients with a full-stack solution for digital assets. In 2018, They launched the first qualified custodian purpose-built for storing digital assets. The client processes over 20% of all global transactions and supports over 500 coins and tokens. Their customer base includes the world's largest cryptocurrency exchanges and institutional investors and spans more than 50 countries. They are backed by Goldman Sachs, Craft Ventures, Digital Currency Group, DRW, Galaxy Digital Ventures, Redpoint Ventures, and Valor Equity Partners. We are searching for a Senior Frontend Engineer to work in the Blockchain unit along with our Bitcoin, Ethereum, DeFi, Blockchain OS, and Staking teams. As a Senior Frontend Engineer, you will help the teams develop the UI and UX for entirely new projects and maintain the current ones. Responsibilities: Work closely with different blockchain experts to improve our UI functionality on a variety of projects for multiple coinsCollaborate closely with different blockchain experts and product managers to plan and develop entirely new UIs for upcoming projectsDevelop features with clean, maintainable, and reusable codeImprove existing user experiencesCross-team communications with stakeholders to understand implementation requirements and limitationsProvide mentorship to your peers in the broader engineering team through code reviews and education on best practicesProvide maintenance support and enhance performance to existing applications Skills & Experience: We are looking for teammates who share and practice our values: open communication, transparency, taking ownership, and a high level of craftsmanship. We are looking for coworkers who share our vision and mission: deliver trust in digital assets. Required At least 5 years of frontend software developmentstrong experience with ReactAdvanced knowledge of JavaScript, CSS, and HTMLExperience working with modern JavaScript frameworksExperience working with Node.js and Express applicationsExperience working with design systemsExperience with unit, integration, and end-to-end testingAbility to work independently in a fast-paced environment Nice to have A portfolio showcasing past work Understanding of and strong interest in cryptocurrencies and blockchain Experience with blockchain in a work environment (e.g. previous internship/job at a cryptocurrency company) Experience working with GraphQL/Apollo Client Formik Why Join? Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world's financial markets. Benefits: Competitive base salary, bonus and stock options 100% company paid health insurance for employee, partner and dependents Up to 4% 401k company match Paid parental leave, Paid vacation Free commuter/parking pass Free custom lunches, dinners and snacks Computer equipment and workplace furniture to suit your needs Great colleagues and inspiring startup environment Benefits may vary based on location. Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you'll be able to look back and say you were part of the team that transformed investing.  location: PALO ALTO, California job type: Permanent work hours: 8am to 4pm education: Bachelors   responsibilities: Work closely with different blockchain experts to improve our UI functionality on a variety of projects for multiple coinsCollaborate closely with different blockchain experts and product managers to plan and develop entirely new UIs for upcoming projectsDevelop features with clean, maintainable, and reusable codeImprove existing user experiencesCross-team communications with stakeholders to understand implementation requirements and limitationsProvide mentorship to your peers in the broader engineering team through code reviews and education on best practicesProvide maintenance support and enhance performance to existing applications Will over see 8 engineers in a team   qualifications: Experience level: ManagerMinimum 5 years of experienceEducation: Bachelors  skills: Java ScriptnodeJSCSSHTML Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

job summary: About The Role Are you ready to put your hands in production? To manage clusters that receive hundreds of millions of messages per hour? Are you brave enough to manage thousands of containers? Think scale and multi region? CLIENT Site Reliability Engineering organization is responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The job is to handle the company's core infrastructure services, maintaining a constantly growing infrastructure capable of handling a very high volume of incoming data per day. We believe in operations/infrastructure/everything as code which makes our distributed team efficient, functional and very effective. We're looking for talented engineers with a software or operations background, experienced in designing and operating large-scale highly available distributed systems in the cloud. You must be willing to work closely with our application development teams to ensure the reliability and performance of our infrastructure. What You'll Do Collaborate and work closely with the software engineers to ensure that the CLIENT platform infrastructure and services are designed and optimized for availability, latency and performance Design and implement solutions to manage our platform's infrastructure as we grow to multi-region scale. Design, deploy, and maintain cloud native services in AWS and GCP that are elastic and resilient to failure. Drive and build automation wherever possible, enabling our infrastructure and platforms to scale effortlessly. Think self service. Participate in and contribute to improve our 24x7 incident response and on-call rotation. Capacity planning for the infrastructure and platform and help teams prepare for growth. Troubleshoot and debug issues across our infrastructure and platform services. About You Ability to write high quality code in Python, Go, or equivalent languages. Ability to design and implement scalable and well tested solutions. Good understanding of Unix/Linux systems, the kernel, system libraries, file systems, and client-server protocols. Good knowledge of cloud providers, ideally AWS. strong Infrastructure as Code skills, ideally with Terraform, Puppet and Kubernetes. strong communication and documentation skills. strong sense of ownership, drive and an obsessive attention to detail.  location: San Jose, California job type: Permanent salary: $125,000 - 135,000 per year work hours: 8am to 4pm education: Bachelors   responsibilities: About The Role Are you ready to put your hands in production? To manage clusters that receive hundreds of millions of messages per hour? Are you brave enough to manage thousands of containers? Think scale and multi region? CLIENT Site Reliability Engineering organization is responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The job is to handle the company's core infrastructure services, maintaining a constantly growing infrastructure capable of handling a very high volume of incoming data per day. We believe in operations/infrastructure/everything as code which makes our distributed team efficient, functional and very effective. We're looking for talented engineers with a software or operations background, experienced in designing and operating large-scale highly available distributed systems in the cloud. You must be willing to work closely with our application development teams to ensure the reliability and performance of our infrastructure. What You'll Do Collaborate and work closely with the software engineers to ensure that the CLIENT platform infrastructure and services are designed and optimized for availability, latency and performance Design and implement solutions to manage our platform's infrastructure as we grow to multi-region scale. Design, deploy, and maintain cloud native services in AWS and GCP that are elastic and resilient to failure. Drive and build automation wherever possible, enabling our infrastructure and platforms to scale effortlessly. Think self service. Participate in and contribute to improve our 24x7 incident response and on-call rotation. Capacity planning for the infrastructure and platform and help teams prepare for growth. Troubleshoot and debug issues across our infrastructure and platform services. About You Ability to write high quality code in Python, Go, or equivalent languages. Ability to design and implement scalable and well tested solutions. Good understanding of Unix/Linux systems, the kernel, system libraries, file systems, and client-server protocols. Good knowledge of cloud providers, ideally AWS. strong Infrastructure as Code skills, ideally with Terraform, Puppet and Kubernetes. strong communication and documentation skills. strong sense of ownership, drive and an obsessive attention to detail.   qualifications: Experience level: ExperiencedMinimum 5 years of experienceEducation: Bachelors  skills: Reliability Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

job summary: Qualifications Bachelor's Degree in Business( or related) 8+ years experience successfully leading a Customer Success team, ideally in a marketplace organization Strong experience in B2C and B2B customer support Proven track record of successfully managing a team within established budget parameters, and allocating resources effectively based on internal and external demands Ability to hire and mentor team members, and maintain a highly motivated team Outstanding interpersonal skills and empathy for customers Significant experience building customer loyalty and nurturing programs across multiple geographies Ability to thrive in a cross-functional environment while juggling multiple responsibilities Highly analytical with strong experience in customer data analytics Experience in Zendesk, Salesforce or other related Customer support CRM   location: Santa Clara, California job type: Permanent salary: $135,000 - 160,000 per year work hours: 8am to 4pm education: Bachelors   responsibilities: Develops quality management strategies for Customer Success team, including QA standards, scorecards, ongoing training and development, performance metrics, dashboards, and executive reporting Ensures compliance and regulatory policies are being followed by all CSO teams Manages all internal and external CS monthly and yearly internal and external audits Reports and tracks all audit findings and lead remediation plans; Oversees all quality reporting Oversees strategic, operational, and administrative programs, projects, and/or services. Deliver and manage CS new hire onboarding program Build a quality centric team who focuses in ensuring CS teams are delivering exception quality service to our customers Monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement. Provides recommendations to leadership in the development, implementation, and evaluation of new or modified operating policies, practices, and procedures within the specified functional area of focus. Analyzes, designs, documents, and implements internal reporting systems and procedures for the organization or business entity, within specified functional area of operation, as applicable to the specified functional area of focus. Designs, coordinates, and implements customer service/success, sales, & Zendesk training programs for personnel within the organization. Lead a growing organization in Customer Success and Support and deliver world-class customer experience Hire and nurture new talent into our Customer Success organization that is equipped to meet the demands of our rapidly evolving business and customer base Develop KPIs, manage performance, and establish career path opportunities for the Customer Success team Deliver on response level commitments, in line with the level of effort required to effectively service customers and improve renewal rates and retention Partner with the Engineering, Product, Marketing and Leadership teams to ensure positive customer outcomes Prioritize and funnel customer feedback to the Marketing and Product Management team Interface with external partners to establish SLAs and build strong relationships Utilize data analytics to help drive customer success and business decisions   qualifications: Experience level: ExperiencedMinimum 8 years of experienceEducation: Bachelors (required)  skills: CRMZendeskSalesforceCustomer SuccessB2CB2B Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.