Randstad Technologies is hiring and we're looking for someone like YOU to join our team!
If you are seeking a new opportunity, looking to grow in your career, and are a customer focused IT professional with a variety of hardware and software experience - we want to hear from you! Main duties include troubleshooting and diagnosing technical issues, assessing, and understanding user needs, and recommending technical fixes to customers. An ideal candidate will have superior customer service skills and be able to communicate with a wide range of users Take a look at the below opportunity, or feel free to visit RandstadUSA.com to view and apply to any of our open roles.
location: Newark, Delaware
job type: Contract
salary: $22 - 27 per hour
work hours: 8am to 4pm
education: High School
Deskside Support Technician
This position is 100% onsite
-Provide desk side support (Level 2) to internal users
-Provide second level support to resolve problems escalated by the Service Desk or Client IT management.
-Provide timely follow-up and status to end users/Service Desk on incidents not resolved immediately.
-Escalate and manage service requests according to defined policies and procedures.
-Perform troubleshooting, resolution, break/fix, deskside support, hardware/connectivity support, and upgrades on installed equipment.
-Repair, service and install desktops, printers, laptops and other peripherals utilized and supported within the Client facility, as well as repair, service and install approved and tested software packages on Client equipment.
-Coordinate with Client applicable groups to schedule and coordinate all IMAC activity.
-Perform required hardware repair and software support on all supported systems or work with appropriate warranty vendor.
-As required, install devices with operating system, software load and configuration
-Monitor and oversee various server infrastructure components (smart eyes/hands)
-Intervene in situations which require immediate response, such as server outage
-Complete onsite project work (example: deployments, refresh, setting up equipment for various business needs)
-Exhibits regular, reliable, punctual and predictable attendance
-Single point of customer resolution for all desktop technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc.
-Other duties as assigned
Working knowledge and experience with most of the following:
-Experienced in a Windows OS Environment
-Active Directory Experience
-MAC OS Support experience
-Experience with iPhone Support
-Proficient with Microsoft Windows OS, Office 365 Suite, Outlook, Active Directory
-Familiarity with PC support tools and software
-Ability to work independently
-Self-starter, strong organizational skills and ability to prioritize workload
-strong verbal and written communications skills
-Ability to lift and install PCs, printers, etc. (up to 50 pounds)
-Ability to maintain flexible work schedule
-Experience using incident management (Service Now) and knowledge base system
-Experience supporting AV equipment is highly desirable
-Experience using remote diagnostic tools for problem identification and resolution
- Experience level: Experienced
- Minimum 1 year of experience
- Education: High School
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.