Responsibilities
- Primary Roles: Provide all the necessary operational support for our two online services, BeyondCampus and Monito.
- -what kinda software do u use?
- Assists instructors and mentors with developing education materials by matching learning outcomes and teaching strategies with technology solutions.
- Prepare and assist in the preparation of a variety of instructional materials and learning aids for use with instructors, mentors, and students.
- Demonstrate the technical features and benefits of our products based on the clients' needs.
- Manage the process of the practical service operations for online skill assessment and online education platform deployment through on-site or remote support.
- Compile and update proposals, reports, or operations instructions related to software platform applications.
- Compile feedback and requests from clients and consult with management and service teams on how to best serve clients.
- Update records of client communications and contact information and maintain clients' confidence by keeping their information confidential.
- A bachelor's degree in IT, business, or a related field.
- A minimum of 1 year of related experiences such as service operations, customer technical support, or online/offline education management.
- Technical knowledge and a comprehensive understanding of applications of our software platforms or similar educational technology systems.
- strong interpersonal, listening, and communication skills.
- Demonstrated ability to identify and follow up on leads.
- Demonstrated analytical, problem solving, multi-tasking, attention to details, and client service skills.
- Excellent presentation skills and a professional and friendly demeanor.
- Ability to work both independently and in a team and make decisions within established goals and guidelines.
- English and Korean is preferrable.
location: IRVINE, California
job type: Permanent
work hours: 8am to 5pm
education: Bachelors
responsibilities:
Responsibilities
- Primary Roles: Provide all the necessary operational support for our two online services, BeyondCampus and Monito.
- Assists instructors and mentors with developing education materials by matching learning outcomes and teaching strategies with technology solutions.
- Prepare and assist in the preparation of a variety of instructional materials and learning aids for use with instructors, mentors, and students.
- Demonstrate the technical features and benefits of our products based on the clients' needs.
- Manage the process of the practical service operations for online skill assessment and online education platform deployment through on-site or remote support.
- Compile and update proposals, reports, or operations instructions related to software platform applications.
- Compile feedback and requests from clients and consult with management and service teams on how to best serve clients.
- Update records of client communications and contact information and maintain clients' confidence by keeping their information confidential.
qualifications:
- Experience level: Entry Level
- Minimum 1 year of experience
- Education: Bachelors (required)
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
