business consultant specialist - sr.

job summary: Randstad Technologies has partnered with a top healthcare client who delivers unparalleled healthcare solutions for their customers. Our client's integrated healthcare system allows their employees to play an integral part in their mission to serve their customers and community. If you are interested in learning more please apply to the following role   location: Burbank, California job type: Contract salary: $43.25 - 48.66 per hour work hours: 8am to 4pm education: Bachelors   responsibilities: Business Systems Analysts study the overall business and information needs of an organization, in order to develop solutions to business and related technology problems.A business Systems Analyst's role is usually undertaken prior to the system design, building and programming stages of the systems development process. Works closely with clients to identify business needs and the costs and benefits of implementing a computing solution. Construct IT definitions based on identified needs of the organization. Work with other IT experts to address networking and hardware needs. Devise and document a general system design based on the client's anticipated requirements. Negotiate options with the client. How many years of related experience are you looking for in your ideal candidate? Minimal 5-years of development/coding experience in at least one programming languageSpecific Systems Knowledge Required: HTML5 and CSS3Specific Systems Knowledge Preferred: Quadient Inspire suite of tools preferred but not requiredBachelors Degree Required Provides consultation to clients, including organizational leadership and guides work towards actionable outcomes.Evaluates effectiveness of actions/programs implemented & makes recommendations.Works with clients and staff to identify opportunities and methods to improve efficiencies with analysis.Provides support to peers and clients including technical & programming assistance, project management, scoping documentation, review, and support.Proactively recognizes potential issues, develops plans to address, and understands how to communicate these steps to department leadership and clients.Participates in the development of outcomes and process measures, including technical specifications, to enable measurement and evaluation.Day to Day: XML/HTML5 authoring of correspondence based on a custom schema.XML/HTML5 support/development of organizations business and customer documents for physical print and online presentation.Prepare and develop online documents for Web Page viewing utilizing HTML5 and CSS3 technologies.Partner with Client, PM, IT, Testing, and other teams to understand, document, and communicate project requirements.   qualifications: Experience level: ExperiencedMinimum 3 years of experienceEducation: Bachelors  skills: Business AnalysisDEVELOPERProject ManagementUx Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

If you are an Experienced Customer Service or Call Center Representative or Claims Processor who wants to get their foot in the door of a large financial institution, then keep reading! Randstad is looking for Financial Banking Call Center Reps to handle inbound phone calls, research accounts and problem solve with the customers, and handling refund/fee calls. Looking for candidates who are quick learners, adaptable, and willing to show up and show out! The Benefits of working with Randstad!:  --Potential for temp to hire with the client --Benefits through Randstad: Healthcare (Medical, Dental, Vision, Disability, Life/Accidental Insurance) and 401k --Dedicated recruiter who will walk you through the process, interview prep, and provide support from start to finish.  --Weekly pay!salary: $18 - $18 per hourshift: Firstwork hours: 6 AM - 10 PMeducation: High` SchoolResponsibilitiesSchedule: Must be available Mon-Sun between 6am-10pm with possible OT; You will work an 8-hr shift between those times and work 1 weekend day and 4 weekdays --Take inbound phone calls and responding to basic inquiries by resolving problems and providing customer that adheres to work guidelines, policies, and regulations.  --Uses verbal and/or written skills to handle customer interactions. --Research to resolve more complex customer problems including communicating with other departments to answer/resolve customers' requests/issues. --Handling personal account customers (personal checking and savings accounts --Additional types of calls: dealing with fees (overdraft fees, if balance gets too low), money management claims, and potential fraud claimsSkillsActive ListeningTelephone EtiquetteEmpathyFollow-upCall CenterCall Center SupportBasic Software SkillsTyping SkillsBank RelationsQualificationsYears of experience: 0 yearsExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

job summary: We're looking for a Sr. Service Desk Analyst - Level 3 to join our growing Service Desk team! You'll provide a deep understanding of technical products and services along with the capability to translate complex information to a simplified, professional content that is easily understood by the target audience. Your role will require working closely with various departments to gather project requirements from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation. We're looking for someone that can implement industry best practices.   location: Inglewood, California job type: Contract salary: $35 - 38 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: Provide ITSD and desk side support to all users.Excellent customer focus is required; this position includes frequent interaction with associates at all levels of the organization. Single point of user resolution for all desktop technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc.Maintain and provision desktops, laptops, tablets, mobile devices, printers, projectors, audio/visual equipment, and other office equipment, as required. Use ServiceNow incident logging system to maintain incidents and requests through the complete ticket life cycle to agreed service standards and service levels.Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors.Conduct end-user orientation and training for new hires.Provision and administer user accounts, distribution groups, and security groups in Active Directory.Rotate shifts/work alternative shifts when needed in order to support 24x7 production environment.Escalate to operations, solutions, infrastructure engineering, or appropriate resolver team when assistance is needed.Provide AV support - support conference rooms, town halls (multi location large audience simultaneous conferencing), and video conferencing.Process equipment and software requests and record asset information.Hardware/ software lifecycle management.Provide white glove (VIP) and executive support.Perform request fulfillment of moves & staff equipment changes at each location.Assist with regression testing of supported software through OS Patches and Upgrades.Push and install workstation and third party patches.Provide Windows OS, Mac OS, and Mobile OS support. The essential functions of this role include:working weekends  qualifications: Experience level: ExperiencedMinimum 5 years of experienceEducation: Bachelors  skills: SERVICE NOWHelpdeskAdobe Creative CloudActive directoryMAC OS Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.