- Install workstations, printers, phone and fax machines computers and appropriate software applications and ensure that all are in good working condition.
- Provide technical expertise/training to end-users as needed to resolve equipment or software issues.
- Diagnose, Troubleshoot and Resolve a wide variety and range of hardware and software related problems with operating systems, applications (including vendor software packages), and network configuration; replacing parts as required.
- Prioritize and manage heavy workload in a dynamic and diverse environment. Work with minimal direction, but remain focused on critical and priority items.
- Adapt to new technologies, process new information and help customers through technological changes. Improves and implements procedures as needed and/or assigned.
- Coordinate new Tier-1 access needs and security changes. This will include coordination with internal IT leadership to establish system access, and communicate back to user with relevant user ID and password information.
- Direct the activities of outside contract resources to support hardware installations and/or repair as necessary.
- Assure necessary security of all IT assets. This will include physical security of equipment, data, and software, as well as assuring appropriate backup of data and programs.
- Complete and maintain an inventory process to track new and old equipment and software. Ensure that all assets are properly tracked and documented for management audit and legal purposes.
- Improves and implements procedures as needed and/or assigned. Consistently works to develop and maintain positive and professional relationships with all internal and external customers.
- Supports the vision and values of and abides by all policies and procedures.
location: Ontario, California
job type: Contract
salary: $27.00 - 33.75 per hour
work hours: 8am to 5pm
education: No Degree Required
responsibilities:
- Role will be typically working on the Network Integration Project but will also serve as the on-site escalation point of contact for Tier-1 seeking technical assistance over the phone, email, or other form of communication. Support call center. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Provide effective communication to the customers. Direct unresolved issues to the next level of support. Log and record issues and resolutions. Follow-up and update customers with status and information.
- Install workstations, printers, phone and fax machines computers and appropriate software applications and ensure that all are in good working condition.
- Provide technical expertise/training to end-users as needed to resolve equipment or software issues.
- Diagnose, Troubleshoot and Resolve a wide variety and range of hardware and software related problems with operating systems, applications (including vendor software packages), and network configuration; replacing parts as required.
- Prioritize and manage heavy workload in a dynamic and diverse environment. Work with minimal direction, but remain focused on critical and priority items.
- Adapt to new technologies, process new information and help customers through technological changes. Improves and implements procedures as needed and/or assigned.
- Coordinate new Tier-1 access needs and security changes. This will include coordination with internal IT leadership to establish system access, and communicate back to user with relevant user ID and password information.
- Direct the activities of outside contract resources to support hardware installations and/or repair as necessary.
- Assure necessary security of all IT assets. This will include physical security of equipment, data, and software, as well as assuring appropriate backup of data and programs.
- Complete and maintain an inventory process to track new and old equipment and software. Ensure that all assets are properly tracked and documented for management audit and legal purposes.
- Improves and implements procedures as needed and/or assigned. Consistently works to develop and maintain positive and professional relationships with all internal and external customers.
- Supports the vision and values of and abides by all policies and procedures.
qualifications:
- Experience level: Experienced
- Minimum 5 years of experience
- Education: No Degree Required
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
