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  • desktop support

    • madison, new jersey
    • temp to perm
    • $20 - $23 per hour
    posted may 19, 2022
    job summary: We are seeking a Desktop Technician with a minimum of 2 years' experience in the IT field. This is a contract position with the potential to convert to full time at the end of the contract duration. This position requires to be onsite daily at our Corporate Headquarters in Madison, NJ. Our primary focus is providing daily support for the corporate staff and sales agents in the field. This requires a mix of technical and soft skills, with an emphasis on providing exceptional service to all customers. It is imperative that you bring your best self to work every day with the passion to serve both your customers and your team. This is an excellent opportunity for growth for new technicians and established technicians alike. You would be welcomed to a highly collaborative team who genuinely desires to see everyone succeed. You will be fully supported by leadership to take on new growth opportunities and stretch to meet your professional goals. Required Skills and Experience - Windows Troubleshooting and Support - Mac Troubleshooting and Support - Basic Network Troubleshooting and Support - Microsoft Office 365 Knowledge - Basic hardware troubleshooting - Ability to perform Root Cause Analysis - High level of Emotional Intelligence - Professional Presence - while remaining personable - Experience working with processes and procedures in a large organization preferable - Excellent Communication Skills - Ability to manage multiple competing priorities and prioritize effectively - Good time and task management skills - Flexible and Organized - Growth mindset - Able to lift 50 lbs. unaided  location: Madison, New Jersey job type: Contract salary: $20 - 23 per hour work hours: 8am to 4pm education: No Degree Required   responsibilities: You will be assigned to a Technical Lead who will mentor you daily to ensure your success within the organization and will be provided regular 1-1 meetings with your IT Manager. Our Leadership Team is completely accessible and driven to see you succeed. Our team works hard to support each other and our customers, there is no place for competition here, we succeed together or not at all. We primarily support end-user technologies in a local network environment. We are tasked with working cross-functionally with other teams in the broader ITIL organization to ensure our customers receive the support they need. This can include working with WAN Engineers, Messaging Engineers, Logical Access Team, Application Development Teams, Facilities Teams, and various other Business Unit partners to engage the correct resource(s) to resolve an issue or complete a project.   qualifications: Experience level: ExperiencedMinimum 2 years of experienceEducation: No Degree Required  skills: Desktop Supportdesktop support (2 years of experience is required) Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
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  • technical services support

    • elizabeth, new jersey
    • temp to perm
    • $25 - $45 per hour
    posted may 19, 2022
    job summary: Technical Gate support qualities, skills, and requisites Check in clients to provide them with physical access to their servers and equipment using a strict level of security protocol.Communicate with clients and internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to client requests.Utilize the trouble ticket system to log all requests and problems/resolutions including documentation of special requests and customizations considered important for future support.Escalate problems to the appropriate technical contacts within our organization or external vendors as required to achieve quickest and most efficient resolution.Monitor, triage, prioritize, and assign inbound tickets as incidents and requests to appropriate personnel.Research logs attempt to recreate and debug client actions and test possible solutions (Kibana, Elastic, etc.)Participate in root cause analysis and postmortem assessments.Create and maintain organized engineering documentation libraryGate/ IT inventory management control skills Minimum Qualifications: Demonstrated level of competency with internet technologies including:Principles of networking, voice dataProvide break-fix and day-to-day support for End Users, devices, services, and applications.Windows operating systemFamiliarity with basic script commandsDNS and WEB servicesExperience in a technical support or helpdesk role requiring client supportAnalytical and independent problem-solving skillsProfessional and verbal communication skillsAbility to cover weekends or call-offs as neededAbility to pass pre-employment drug screenAbility to work 10 to 12-hour shiftsAbility to work Saturday shiftAbility to continuously walk 2 or 3 floors, physically fit and mobile Training and Education Preferred: CompTIA: A+, Network+, Security+; Microsoft certifications; ITIL certifications; other relevant certificationsFundamental understanding of ITIL® processes is a plusAssociates or Bachelors in a related technical field   location: Elizabeth, New Jersey job type: Contract salary: $25 - 45 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: Monitor the operational support systems to proactively identify service impacting events relating to IT, network, and facility conditions.   qualifications: Experience level: ExperiencedMinimum 3 years of experienceEducation: Bachelors  skills: Desktop Support Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
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  • support and development technologist

    • linden, new jersey
    • permanent
    • $75,000 - $85,000 per year
    posted may 9, 2022
    job summary: Local manufacturer near Elizabeth, NJ is seeking a Support and Development Technologist to add to their team. The technologist will work closely with several groups: sales and marketing, product development and customer technical support, and will spend time with both technical support and development groups providing product support to customers. The ideal candidate will have a B.S. in Chemical Engineering or Chemistry and demonstrated ability to work with external customers. Previous chemical manufacturing experience a plus as well as R&D experience. All candidates must be legally authorized to work in the U.S.   location: LINDEN, New Jersey job type: Permanent salary: $75,000 - 85,000 per year work hours: 8am to 4pm education: Bachelors   responsibilities: Provide technical product support to customers through phone and emailWork with product development team to develop new formulationsServe as focal point for technical information and support of particular product linesWork closely with sales and marketing to identify new businessDevelop technical information for use with customers and develop customer relationshipsDesign and lead projects aimed at developing new formulationsDevelop a deep understanding of the hardware or performance tests that dictate formulation designSupport technology activities related to new component development and downstream activities related to product deploymentA technical background (BS or higher) in Chemical Engineering, Chemistry and/or Material Sciences requiredTechnical communication skills (written, verbal and graphic)External Interpersonal, teamwork and collaboration skills across functions and regions requiredAbility to identify and understand customer needs, manage expectations, and deliver on commitments while building relationships at the customer interface.Attention to detail, ability to think logically, and apply different tactics to solve problems using resources available internally and externally. Demonstrated ability to work with external customers is a plus #LI-JD1   qualifications: Experience level: ExperiencedMinimum 2 years of experienceEducation: Bachelors (required)  skills: TechnologistSupportResearch & Development Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
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