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As part of the Information Services Leadership Team, the Manager of Platform Engineering will be responsible for establishing and maintaining the delivery of end user solutions. Reporting to the Director of End User Services and managing a team of nine engineers, the manager will oversee the lifecycle of the solutions used to deliver end user computing and be responsible for the messaging and collaboration platforms. These solutions include cloud services such as the M365 suite, workstation imaging, print management, application packaging and deployment, the virtual desktop platform, and many other core technologies.
location: Greenville, North Carolina
job type: Contract
salary: $63 - 70 per hour
work hours: 8am to 5pm
The Manager of Platform Engineering will contribute to the planning, budgeting, design,
implementation, operation, and performance of end user technology. This includes managing day-to-
day operations, improving infrastructure costs, and maintaining/improving system performance and
end-user satisfaction. This employee works as a key member of the leadership team to ensure that the
overall End User Support department is meeting its strategic and operational goals and acts as a trusted
advisor. This position builds and maintains relationships with other Information Systems and business
leaders to develop a clear understanding of business needs; ensures cost-effective delivery of end user
services to meet those needs, and is able to respond with agility to changing business priorities.
The Platform Engineering Manager must have extensive experience with solutions such as cloud
migrations, SharePoint, messaging and collaboration, desktop operating systems deployment, virtual
desktop, and virtual application delivery experience. The Manager will develop best practices for others
to follow, provide input to the IS Knowledge Base, and create and distribute customer facing
documentation. The Manager is responsible for the development and on-going coordination of
Continuous Improvement projects. The Manager sets objectives, organizes, and directs the staff to
ensure that services are performed that meet client business needs and expectations. This individual
ensures that all staff demonstrates the required competence, customer service skills and business
process knowledge to resolve issues. This role has responsibility for staffing, strategy, development, and
management of the Client Technology team.
The Platform Engineering Manager works proactively with leaders of all levels across Information
Technology end user issues while maintaining exceptional end user services. The candidate will leverage
their years of hands-on technical and managerial experience with various technologies, applications,
workstations and mobile platforms to ensure quick resolution of incidents and requests, minimal end
user disruption and downtime, root cause analysis, and service improvements. Additionally, the candidate will draw on IT service management and project management skills to maximize collaboration
and productivity of their staff, along with providing effective end user support.
The ideal candidate will be familiar with developing and delivering designs and capabilities around end
user services. Overall experience with workplace and end user computing services design, measurement
and digital transformation will be critical functions associated with this role. Focus will be on
automation, standardization and end user experience.
This position will operate as a key technical SME within the IS organization and to other teams.
- Experience level: Experienced
- Minimum 10 years of experience
- Education: Bachelors (required)
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.