av technical support.

Are you looking to join a very well known company where you can grow and excel in your career? A Global Luxury Jewelery Company is seeking an IT Helpdesk/Desktop Support Specialist Level 1 candidate. Do you love helping others and have a sense of urgency with issue resolution? If so please be sure to apply today!salary: $20 - $24.2 per hourshift: Thirdwork hours: 9 PM - 6 AMeducation: High` SchoolResponsibilitiesThe purpose of this position is to be the main IT contact for internal users for technical problems, to provide technical support and to provide basic education to our internal users on IT technology. Identify, research, and provide technical solutions for simple to moderately complex hardware and software related issues reported to the IT Service Center. This position also provides basic root cause analysis, and communicates issues to management. Collaborates as a team to achieve team goals. Must be available to work flexible shifts that will include nights and weekends. Must be available to provide onsite support coverage. Must have a high school diploma Must know how to unlock network accounts and deal with an impaired account Troubleshoot connectivity issues with a Computer via VPN Troubleshoot issues with software and hardware Experience with Ipads and Iphones Familiarity with Airwatch/Workspace One This position wil be an overnight shift, 2 weeks training on site then fully remote The essential functions of this role include:working in a smoke free environmentworking weekendsSkillsTechnical SupportCommunicationHelp DeskCall Center SupportCustomer supportQualificationsYears of experience: 1 yearExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

Are you looking to join a very well known company where you can grow and excel in your career? A Global Luxury Jewelery Company is seeking IT Helpdesk/Desktop Support Specialist Level 1 candidates. Do you love helping others and have a sense of urgency with issue resolution? If so please be sure to apply today!salary: $20 - $24.2 per hourshift: Secondwork hours: 8:30 AM - 5 PMeducation: High` SchoolResponsibilitiesThe purpose of this position is to be the primary IT contact for internal users for technical problems, to provide technical support and to provide basic education to our internal users on IT technology. Identify, research, and provide technical solutions for simple to moderately complex hardware and software related issues reported to the IT Service Center. This position also provides basic root cause analysis, and communicates issues to management. Collaborates as a team to achieve team goals. Must be available to work flexible shifts that will include nights and weekends. Must be available to provide onsite support coverage. Must have a high school diploma Must know how to unlock network accounts and deal with an impaired account Troubleshoot connectivity issues with a Computer via VPN Troubleshoot issues with software and hardware Experience with Ipads and Iphones Familiarity with Airwatch/Workspace One The essential functions of this role include:working in a smoke free environmentworking weekendsSkillsTechnical SupportCommunicationHelp DeskCall Center SupportCustomer supportQualificationsYears of experience: 1 yearExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

job summary: We're looking for a Sr. Service Desk Analyst - Level 3 to join our growing Service Desk team! You'll provide a deep understanding of technical products and services along with the capability to translate complex information to a simplified, professional content that is easily understood by the target audience. Your role will require working closely with various departments to gather project requirements from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation. We're looking for someone that can implement industry best practices.   location: New York, New York job type: Contract work hours: 8am to 5pm education: Bachelors   responsibilities: Provide ITSD and desk side support to all users.Excellent customer focus is required; this position includes frequent interaction with associates at all levels of the organization. Single point of user resolution for all desktop technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc.Maintain and provision desktops, laptops, tablets, mobile devices, printers, projectors, audio/visual equipment, and other office equipment, as required. Use ServiceNow incident logging system to maintain incidents and requests through the complete ticket life cycle to agreed service standards and service levels.Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors.Conduct end-user orientation and training for new hires.Provision and administer user accounts, distribution groups, and security groups in Active Directory.Rotate shifts/work alternative shifts when needed in order to support 24x7 production environment.Escalate to operations, solutions, infrastructure engineering, or appropriate resolver team when assistance is needed.Provide AV support - support conference rooms, town halls (multi location large audience simultaneous conferencing), and video conferencing.Process equipment and software requests and record asset information.Hardware/ software lifecycle management.Provide white glove (VIP) and executive support.Perform request fulfillment of moves & staff equipment changes at each location.Assist with regression testing of supported software through OS Patches and Upgrades.Push and install workstation and third party patches.Provide Windows OS, Mac OS, and Mobile OS support. The essential functions of this role include:working weekends  qualifications: Experience level: ExperiencedMinimum 5 years of experienceEducation: Bachelors  skills: SERVICE NOWHelpdeskAdobe Creative CloudActive directoryMAC OS Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.