tier i support specialist.

job summary: Pay range: 55-60K FULLY REMOTE with Flexible Schedule ( 5 regular hours and 3 flexible hours) 2 rounds of interviews Responsibilities Realize deployment and operations of our online platform services for clients based on the clients' specific needs.Handle client technical support cases through phone and email submissions and troubleshoot technical issues.Demonstrate the technical features and benefits of our products based on the clients' needs.Explain complex technical information to clients in a way that is easily understandable.Follow up with clients and resolve any issues that may arise.Manage the process of the practical service operations for online skill assessment and online education platform deployment through on-site or remote support.Maintain system functionality by testing and evaluating objectives and specifications, reviewing proposed changes, and making recommendations.Compile and update proposals, reports, tech tips, or operations instructions related to software platform applications.Compile feedback and requests from clients and consult with management and service teams on how to best serve clients.Update records of client communications and contact information and maintain clients' confidence by keeping their information confidential. Requirements A bachelor's degree in computer science, information technology, or a related field.A minimum of 1 years of related experience.Technical knowledge and a comprehensive understanding of applications of our software platforms or similar educational technology systems.strong interpersonal, listening, and communication skills.Demonstrated ability to identify and follow up on leads.Exceptional technical skills in managing software products and applications.Demonstrated analytical, problem solving, multi-tasking, attention to details, and client service skills.Excellent presentation skills and a professional and friendly demeanor.Ability to work both independently and in a team and make decisions within established goals and guidelines.bilingual in English and Korean is preferrable. Employment Benefits Full-time with flexibly remote work schedule.High quality medical, dental and vision insurance coverage for employee and dependents at no cost to employee.Vacation, maternity, and sick leave allowances.Salary commensurate upon experience. GREPP USA, Inc. is an equal opportunity employer with a strong commitment to providing a healthy, thriving, empowering, and inclusive work environment and culture to employees. It is a subsidiary of GREPP Korea, which has more than 160 employees in South Korea. It is an online education and skill assessment platform provider company, which has successfully launched three platforms dealing with talent assessment and acquisition, online proctoring, and learning management systems.   location: IRVINE, California job type: Permanent salary: $55,000 - 60,000 per year work hours: 8am to 5pm education: Bachelors   responsibilities: Realize deployment and operations of our online platform services for clients based on the clients' specific needs.Handle client technical support cases through phone and email submissions and troubleshoot technical issues.Demonstrate the technical features and benefits of our products based on the clients' needs.Explain complex technical information to clients in a way that is easily understandable.Follow up with clients and resolve any issues that may arise.Manage the process of the practical service operations for online skill assessment and online education platform deployment through on-site or remote support.Maintain system functionality by testing and evaluating objectives and specifications, reviewing proposed changes, and making recommendations.Compile and update proposals, reports, tech tips, or operations instructions related to software platform applications.Compile feedback and requests from clients and consult with management and service teams on how to best serve clients.Update records of client communications and contact information and maintain clients' confidence by keeping their information confidential.   qualifications: Experience level: Entry LevelMinimum 1 year of experienceEducation: Bachelors (required)  skills: customer serviceproblem solvingOracle ApplicationsAWSCloud Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

job summary: The Desktop Support Analyst is responsible for interfacing with end users as a 2nd level escalation in user communication and technical support. Technology support is focused on all desktop interaction points that a customer may engage with, including, access provisioning, hardware deployment, software management, general support and questions, compliance, and IT purchasing.   location: IRVINE, California job type: Permanent salary: $64,000 - 70,000 per year work hours: 8am to 5pm education: High School   responsibilities: Connects to computer desktops for remote support utilizing remote software including but not limited to SCCM Remote Control Viewer, RDP and Team Viewer.Monitors and maintains computer systems and networks.Responds to service issues and requests in a timely manner.Provides technical support across the company via in-person, email, chat, or phone.Repairs and replaces equipment as necessary.Participates in the testing of new technology.Provides tier 2 support for support incidents submitted to IT Desktop Support; ensures all work is handled according to established SLAs.Diagnoses and resolves unique, nonrecurring problems associated with application software and operating systems; determines source of problems and classifies its level, priority, and nature.Configures, installs, maintains, troubleshoots, and supports computer workstations, hardware, laptops, printers, scanners mobile devices, phones, and other computer and telecommunications equipment.Installs and supports PC, laptop, tablet and mobile hardware and software.Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.Documents procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.Creates alternative methods for completing tasks and corrects user errors and system inconsistencies to improve the desktop team function.Works with hardware and software vendors to verify timely product delivery; ensures new equipment is installed and ready to operate according to schedule.Analyzes and makes recommendations for hardware and software standardization.   qualifications: Experience level: ExperiencedMinimum 5 years of experienceEducation: High School (required)  skills: Desktop SupportSCCMO365 Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

job summary: The Desktop Support Analyst is responsible for interfacing with end users as a 2nd level escalation in user communication and technical support. Technology support is focused on all desktop interaction points that a customer may engage with, including, access provisioning, hardware deployment, software management, general support and questions, compliance, and IT purchasing.   location: IRVINE, California job type: Permanent salary: $64,000 - 70,000 per year work hours: 8am to 5pm education: High School   responsibilities: Connects to computer desktops for remote support utilizing remote software including but not limited to SCCM Remote Control Viewer, RDP and Team Viewer.Monitors and maintains computer systems and networks.Responds to service issues and requests in a timely manner.Provides technical support across the company via in-person, email, chat, or phone.Repairs and replaces equipment as necessary.Participates in the testing of new technology.Provides tier 2 support for support incidents submitted to IT Desktop Support; ensures all work is handled according to established SLAs.Diagnoses and resolves unique, nonrecurring problems associated with application software and operating systems; determines source of problems and classifies its level, priority, and nature.Configures, installs, maintains, troubleshoots, and supports computer workstations, hardware, laptops, printers, scanners mobile devices, phones, and other computer and telecommunications equipment.Installs and supports PC, laptop, tablet and mobile hardware and software.Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.Documents procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.Creates alternative methods for completing tasks and corrects user errors and system inconsistencies to improve the desktop team function.Works with hardware and software vendors to verify timely product delivery; ensures new equipment is installed and ready to operate according to schedule.Analyzes and makes recommendations for hardware and software standardization.   qualifications: Experience level: ExperiencedMinimum 5 years of experienceEducation: High School (required)  skills: Desktop SupportSCCMO365 Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.