systems administrator 1 (tier 2).

job summary: The Desktop Support Analyst is responsible for interfacing with end users as a 2nd level escalation in user communication and technical support. Technology support is focused on all desktop interaction points that a customer may engage with, including, access provisioning, hardware deployment, software management, general support and questions, compliance, and IT purchasing.   location: IRVINE, California job type: Permanent salary: $64,000 - 70,000 per year work hours: 8am to 5pm education: High School   responsibilities: Connects to computer desktops for remote support utilizing remote software including but not limited to SCCM Remote Control Viewer, RDP and Team Viewer.Monitors and maintains computer systems and networks.Responds to service issues and requests in a timely manner.Provides technical support across the company via in-person, email, chat, or phone.Repairs and replaces equipment as necessary.Participates in the testing of new technology.Provides tier 2 support for support incidents submitted to IT Desktop Support; ensures all work is handled according to established SLAs.Diagnoses and resolves unique, nonrecurring problems associated with application software and operating systems; determines source of problems and classifies its level, priority, and nature.Configures, installs, maintains, troubleshoots, and supports computer workstations, hardware, laptops, printers, scanners mobile devices, phones, and other computer and telecommunications equipment.Installs and supports PC, laptop, tablet and mobile hardware and software.Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.Documents procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.Creates alternative methods for completing tasks and corrects user errors and system inconsistencies to improve the desktop team function.Works with hardware and software vendors to verify timely product delivery; ensures new equipment is installed and ready to operate according to schedule.Analyzes and makes recommendations for hardware and software standardization.   qualifications: Experience level: ExperiencedMinimum 5 years of experienceEducation: High School (required)  skills: Desktop SupportSCCMO365 Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

job summary: The Desktop Support Analyst is responsible for interfacing with end users as a 2nd level escalation in user communication and technical support. Technology support is focused on all desktop interaction points that a customer may engage with, including, access provisioning, hardware deployment, software management, general support and questions, compliance, and IT purchasing.   location: IRVINE, California job type: Permanent salary: $64,000 - 70,000 per year work hours: 8am to 5pm education: High School   responsibilities: Connects to computer desktops for remote support utilizing remote software including but not limited to SCCM Remote Control Viewer, RDP and Team Viewer.Monitors and maintains computer systems and networks.Responds to service issues and requests in a timely manner.Provides technical support across the company via in-person, email, chat, or phone.Repairs and replaces equipment as necessary.Participates in the testing of new technology.Provides tier 2 support for support incidents submitted to IT Desktop Support; ensures all work is handled according to established SLAs.Diagnoses and resolves unique, nonrecurring problems associated with application software and operating systems; determines source of problems and classifies its level, priority, and nature.Configures, installs, maintains, troubleshoots, and supports computer workstations, hardware, laptops, printers, scanners mobile devices, phones, and other computer and telecommunications equipment.Installs and supports PC, laptop, tablet and mobile hardware and software.Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.Documents procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.Creates alternative methods for completing tasks and corrects user errors and system inconsistencies to improve the desktop team function.Works with hardware and software vendors to verify timely product delivery; ensures new equipment is installed and ready to operate according to schedule.Analyzes and makes recommendations for hardware and software standardization.   qualifications: Experience level: ExperiencedMinimum 5 years of experienceEducation: High School (required)  skills: Desktop SupportSCCMO365 Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

job summary: Company is maturing and enhancing its cloud core infrastructure to support its digital transformation journey. We are looking for a Cloud DevOps Engineer that will help us mature the capabilities for the organization to more broadly and efficiently leverage cloud services safely, securely, and efficiently at large scale in support of our goal to enable the business for competitive growth. This individual will be part of a team of world-class cloud engineers and will act as a DevOps/Site Reliability engineer to build and maintain a cohesive set of pipelines, API-driven integrations, and service catalog-enabled infrastructure as code. The individual will support the engineers and stakeholder community to ensure consistent and secure usage that provides capabilities for the business to leverage cloud services in a compliant and efficient manner. The successful candidate will have proven experience in achieving these goals in a large and highly distributed company. They should be a team player, great communicator, insatiable learner, and security focused.   location: Newport Beach, California job type: Contract salary: $53 - 75 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: Essential Duties and Responsibilities Develop code and scripts to automate and streamline CloudOps workflows in AWS and Azure Build and maintain library of secure and compliant Infrastructure as Code in Terraform and golden machine images for consumption by application developers Support stakeholder community and users of cloud platforms, perform incident response, troubleshooting, and root cause analysis. Develop automated remediation capabilities to detect and resolve incidents proactively Adhere to proper change control processes, and leverage GitOps workflows to manage changes Develop and monitor operational, health status, and compliance dashboards; proactively resolve concerns before they become incidents Implement event-driven automations on cloud-native tooling (e.g. Lambda, Step, etc.) to respond to incidents Collaborate with teams reviewing design and test plans to ensure operational readiness and alignment to standards, determine potential gaps, and alternative solutions. Fulfill incoming requests and resolve incidents for cloud services Look for and recommend cost optimization opportunities Build and maintain tracking dashboards for various metrics (e.g. compliance scores, cost optimizations, invoicing, etc.) Provide PL Cloud Leadership monthly reports on activities, trends, and concerns Develop documentation and keep wiki updated; attend and lead periodic training sessions to help teach others on cloud platform usage Minimum Qualifications & Experience BS in Computer Science and/or Engineering, or equivalent experience and certifications 2+ years of experience in an applicable cloud, infrastructure, or software engineering role 2+ years of hands-on experience deploying code in a CI/CD toolchain using gitops workflows 2+ years of demonstrable hands-on experience writing Infrastructure as Code in a DSC such as Ansible, Adept in at least one programming language such as Python, Java, or Node.JS. Experience with bash or PowerShell Experience working as part of a Sability to interact with a wide variety of stakeholderscrum or Agile team Effective communicator with the ability to communicate with a wide variety of stakeholders Preferred: Adept at the command-line interface to at least one major cloud service, preferably AWS CLI Preferred: Experience writing Terraform Preferred: AWS or Azure Certifications QUESTIONS THEY SHOULD BE ABLE TO ANSWER: Have you built automated response mechanisms to identified events? (e.g. Incident Response, performance / health monitoring alert response, etc.) 2. What are some examples of policies or controls that you'd expect to see in a security baseline to ensure preventative mechanisms? 3. What type of pipeline-driven work have you done? Were you responsible for pipeline configuration and what types of things did you implement in the CI/CD pipelines? 4. What work have you done with Azure? Comparing some of the tooling in Azure, or ability to securely manage Azure subscriptions and resources, what are some specific things you have noticed that AWS or Azure does better than the other? 5. Defense in Depth - what does the concept mean to you? How would you go about reviewing an application or architecture with this in mind, and what are some examples of tools, services, and configurations that you'd layer in to support Defense in Depth principles? 6. What are some controls that you would add to a pipeline building a Golden Image? 7. What have you done with code validation and manual / automated testing? What tools do you recommend for ensuring code stays safe, functional, and compliant? 8. Walk me though an experience where a deployment or change did not go well. How did you handle it then? Did you follow a specific rollback strategy? How did you prevent future occurrences? 9. You've just been told there is malware running on an EC2 instance in our cloud. What do you do to understand, remedy, and prevent it? 10. What is your strongest IaC tool? Can you please discuss an example of a deployment that was handled with IaC? 11. Can you describe a time where you had a disagreement with the customer on the direction of how resources should be deployed? How did you resolve the issue? 12. Could you describe a git workflow that might work well to support shared repos for a team? 13. Given a multi-account AWS environment, how might you go about creating dashboards for reporting across every account? 14. Other question topics: 1. Programming / scripting languages preferences 2. Container platforms experience 3. IT - Learning, sharing, and certifications   qualifications: Experience level: ExperiencedMinimum 2 years of experienceEducation: Bachelors  skills: ReliabilityDevOpscloud engineerAWSazure Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.