provisioning / iam administrator #334.

job summary: The Team The Access Lifecycle Management product line team provides provisioning, lifecycle management and control assessment solutions to technology teams and applications across Fidelity's business units. We are responsible for providing capabilities that provide secure, stable access in a manner which ultimately improves Fidelity's risk posture, ensures compliance with policy standards, and reduces the overall cybersecurity threat landscape facing the firm.   location: Boston, Massachusetts job type: Contract work hours: 9am to 5pm education: Bachelors   responsibilities: The Expertise You Have B.S.in Computer Science preferred, Engineering / Mathematics or comparableConfirmed experience in installing, configuring Sailpoint IdentityIQ using custom connectors and workflowsExperience with identity management provisioning systemsExperience with RBAC, Directories (AD, Azure AD, LDAP etc), provisioning conceptsHands on experience with automation & pipeline implementation (Testing, Continuous Integration / Continuous Delivery pipeline)   qualifications: Experience level: ExperiencedMinimum 5 years of experienceEducation: Bachelors  skills: Java Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

job summary: The Systems IT Analyst Lead is responsible for managing the Systems IT Analysts, ensuring service delivery SLA's are met and consistently delivering quality customer service. The Lead will oversee the efficient delivery of services including security provisioning requests, TechConnect support, incident management and the escalation of system alerts. They will also play a significant role in communicating issues to support teams and IT Management. This is a fast-paced environment with frequent interactions with Business and Application teams. He/She will participate in small to medium size projects in support of the department objectives.   location: Boston/Jersey City, Massachusetts job type: Permanent salary: $95,000 - 105,000 per year work hours: 8am to 4pm education: Bachelors   responsibilities: Technical: Oversee the production activities and initiate corrective actions in a professional and timely manner when applicable.Provide and direct second level phone support for a variety of desktop, application, security and data accessibilityincidents/requests.Lead Incident Management activities, including the managing of the incident tickets, collaborating with support teams, effective communication of issues and detailed documentation of events.Identify negative trends from an incident perspective and follow-up with support teams to develop a solution.Administer and monitor the team's security access requests and ensure that established processes are followed.Conduct regularly scheduled team meetings, to ensure the team is current on new technology, procedures and system changes.Ensure that the System IT Analysts are properly trained on all support tasks.Lead the shift turnovers by reviewing changes, current incidents, special instructions, new documentation and staffing items. Client Support: Plan and organizes team roles / responsibilities to ensure proper staffing support.Establishes and maintain a culture of exceptional client service.Build strong relationships with all systems support teams to promote problem solving, innovation, and efficient troubleshooting for the end user community.Effectively handle user escalations to ensure their needs are met.Advocate for continuous improvement within the team and the IT Service Management process.Provide professional phone support to our global users and clients.Monitor transmissions from business partners and follow contingency plans, as needed.Serve as an escalation point for all system support teams.Review the quality of the team's incidents tickets to ensure the information is accurate, complete, and current. Maintenance: Provide environmental monitoring for all BBH locations globally.Direct, report and monitor vendor maintenance activities for multiple locations.Continually develop and review operational documentation, procedures and standards to ensure accuracy and effectiveness Education level and/or relevant experience(s): BA/BS Information Technology5 years' experience with Help Desk, Desktop Support, Systems Support,Security Provisioning or technical liaison role.1-3 years of progressive experience in a Lead position.Experience with Client Service-related functions. Knowledge and skills (general and technical): Basic knowledge of mainframe and distributed software toolsKnowledge of standard desktop tools, such as Microsoft Office suite and Lotus NotesUNIX and Windows servers experience a plusDemonstrate exceptional customer service skills when performing second level phone support of desktop, application and security needs.strong verbal and written communication skills Fluency in English.Experience meeting deadlines and service deliverablesAbility to multi-task in a fast-paced environmentstrong organization and prioritization skills Other requirements (licenses, certifications, specialized training, physical or mental abilities required) Ability to work flexible hoursMust work some overtime and some holidaysFlexibility, adaptability, and willingness to learn new thingsExperience in an ITIL environment. Must Have: BA/BS Computer Science or Business5 years Infrastructure / Application SupportExperience with incident/problem managementBroad analytical and problem-solving skills Nice to have: Financial Services experienceExp working within an ITIL frameworkExperience with automation and scheduling tools   qualifications: Experience level: ExperiencedMinimum 5 years of experienceEducation: Bachelors  skills: Desktop Support Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

job summary: Telecom Business Analyst acts as a liaison between technical and control user groups assisting in the control and metrics efforts across Systems. This position handles management reporting, project management, business analysis and research to support key telecom activities. **********************   location: Boston, Massachusetts job type: Permanent salary: $85,000 - 100,000 per year work hours: 8am to 4pm education: Bachelors   responsibilities: Daily Management of Telecom Vendors including voice and data carriers Ordering and Provisioning of new voice and data circuits as required by the business Maintain Vendor Relationships for all Telecommunications Carriers Able to support and escalate issues with vendors as required Track Billing and SLA among Telecom carriers to ensure they are in line with contracted rates Ensure timely renewals of contracted circuits, negotiate as needed to improve monthly run rates Experience with Avaya Aura PBX administration preferred along with willingness and ability to learn Some of your additional responsibilities include: Planning and Organization Maintain team databases and issues log; coordinate and support communications surrounding these activities and tracking versus key dates Track all control team activities and metrics monitoring throughout life cycle and develop a governance controls management report Translate and produce a standardized metrics management report using effective visual images and standard design elements. Business Analysis Recommend operational and business workflow changes to management in order to strengthen the control environment Facilitate the expansion of metrics development by identifying and evaluating key metrics with teams across Systems for eventual production to management Provide sound business recommendations on complex issues. Seek continuous process improvement specific to assigned functions in effort to increase the IT control environment Client Service Respond to inquiries and resolve issues timely and subject to organized documentation practices. Incorporate clear, concise communication practices Promote IT Governance practices in assigned activities and with colleagues Qualifications: Bachelor's degree. 4 years of relevant work experience. Proven business analysis skills, including business requirements, product proposals and business and technical workflows. Ability to analyze current workflows and identify opportunities for improvement. Proven project management, problem solving and analytical skills. Ability to manage multiple tasks simultaneously, while meeting deadlines. Superior math skills Superior ability in Microsoft Office products specifically Excel and PowerPoint.   qualifications: Experience level: ExperiencedMinimum 5 years of experienceEducation: Bachelors  skills: Business AnalysisTelecom Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.