it support analyst.

job summary: The Desktop Support team and the Call Center serve the clients desktop and mobile computing needs across all 11 offices globally. The team's vision is to be a first-class global provider of support services by delivering an exceptional customer experience which anticipates needs, provides guidance and works to resolve technology issues for staff. Software and hardware support for the firm is provided by Desktop Support in partnership with other IT groups. Desktop Support manages the installation, relocation and configuration of hardware and software. In addition to being responsible for the on-going maintenance, upgrades and issuing of desktop computing equipment and laptops, the team also supports A/V technologies throughout the enterprise. The Desktop Support Analyst role is an exciting opportunity for candidates interested in contributing to, and continuing the high standard for service and support. There will be great opportunities to develop an excellent professional skill set and interact with various internal IT and enterprise groups across all levels. RESPONSIBILITIES Work to resolve issues and tickets with the highest standard of service and supportRespond to assigned incidents in a timely mannerRecord, track, and report on all customer incidents and service requests through to completionPlace service calls to vendors when necessary to resolve technical problems.Actively participate in incident management and issue resolution, including log, track, and document issuesMaintain current expertise and competency of relevant technology products, best practices and methods of support deliveryEducate customers on technology and appropriate problem resolution minimising repeat requestsSet up, test, and manage video conference meeting calls between office locations as well as outside parties.Analyse problems to determine cause or source of equipment or software malfunction.Provision hardware and software, including cloud-based applications and environmentsMaintain assets inventory (e.g. hardware, peripherals).Contribute to the documentation of processes and procedures via the Knowledge BaseAssist with Projects, Initiatives and Pilot Programs. QUALIFICATIONS Ability to work independentlyDemonstrated experience of hands-on Service Desk or Desktop Support in a Windows environmentAbility to exhibit a collaborative and optimistic work ethic focused on customer satisfaction as the highest priorityAbility to execute tasks and build relationshipsExcellent problem-solving and decision making skillsFlexible and open to changing priorities and managing multiple tasks simultaneouslystrong communication skills - both written and verbalExperience with Windows 10, LAN/WAN, Ethernet, PC Hardware, iOS Support, Active Directory, VC/AV Support, and Citrix environments; advanced proficiency in Microsoft Office, Adobe Acrobat, and ServiceNow preferred.Ability to be flexible and willing to work evenings/weekends if necessaryBA/BSC degree in Technology and/or Business preferredITIL Foundation Level preferredMCSA and/or A+ completed or in progress preferredWindows 10 Certification preferred   location: BOSTON, Massachusetts job type: Permanent salary: $65,000 - 75,000 per year work hours: 8am to 5pm education: Bachelors   responsibilities: Educate customers on technology and appropriate problem resolution minimising repeat requestsSet up, test, and manage video conference meeting calls between office locations as well as outside parties.Analyse problems to determine cause or source of equipment or software malfunction.   qualifications: Experience level: ExperiencedMinimum 3 years of experienceEducation: Bachelors  skills: Desktop Support Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

job summary: Randstad is partnering with an investment firm to find a Trade Application Support contractor. This role will have a hybrid schedule with 3 days onsite in the financial district of Boston and 2 days remote. The schedule for this role will fall between 7AM - 6PM EST. This role is responsible for supporting the investment division with maintaining software applications within portfolio management and trading. The ideal candidate will have a Bachelor's degree and 2+ years of experience working within investments/trading, knowledge of Minerva/LatentZero, FIX protocol, and SQL.   location: Boston, Massachusetts job type: Contract salary: $35 - 45 per hour work hours: 7am to 3pm education: Bachelors   responsibilities: -Support of trading system applications and customers, including issue resolution, tracking and status reporting -Monitor a high-volume Support Desk located on the trading floors to provide first-level support to users of investment and trading applications -Work with users in trading, investments and back-office, as well as with systems professionals to investigate and solve system issues -Participate in business analysis, requirements definition, and testing -Act as primary contact for support and act as a liaison between the user and development teams   qualifications: Experience level: ExperiencedMinimum 3 years of experienceEducation: Bachelors (required)  skills: Technical SupportFIX protocolSQLInvestment/Trade Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

job summary: ↵ Description: Acts as primary support for operational business systems and/or for the systems development and programming areas to assure the integrity, stability, and availability of these environments. Assures compliance to production standards, responsible for the identification, isolation, and resolution of all production problems. Having 3-6 years experience. Primary Purpose of Position: Provide customer service and frontline support for clients subscribing to Charles River's suite of SaaS Operations including Application Management, Hosting, CRN/FIX, and/or Compliance Services. Requirements and Qualifications: A BA/BS degree in a technical or analytical discipline such as computer science, information technology, engineering, science, economics, mathematics, or statistics required.A minimum of 2-5 years of progressively responsible, relevant experience, preferably in customer facing roles.Proven customer focused mindset and excellent customer service skillsExcellent interpersonal, verbal, and written communication skillsAptitude for technical troubleshootingAbility to succeed in a mission critical, technical, customer service and support environmentAbility to work effectively with internal departments and external vendors to resolve client issuesGeneral familiarity with Windows administration, networking, and databases preferredExposure to electronic trading systems, FIX protocol, financial software applications, or other enterprise business software desirable, but not requiredSalesforce administrator or related experience desirable, but not requiredAbility to manage multiple, simultaneous priorities.Proven organizational skills with attention to detail.Ability to achieve results without close supervision.Self-motivated with the ability to operate independently and also has the robust desire to work as a member of a team.Demonstrated practical, hands-on, "can-do" approach, and the ability to work efficiently and creatively.Robust analytical and problem-solving skills.Travel unlikely to be required.Flexibility with schedule and ability to work beyond regular business hours with periodic off hours support required.   location: Burlington, Massachusetts job type: Contract salary: $20 - 26 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: Perform frontline technical support as part of a global team to deliver exemplary customer service to CRD's SaaS Operations clients.Coordinate with clients, internal Charles River colleagues, and CRD vendors to investigate, troubleshoot, and resolve client-reported problems or issues detected by CRD's automation tools.Follow departmental procedures to ensure timely, high quality delivery of service to Charles River global SaaS Operations clients and help ensure a "five 9's" level of service availability.Escalate and track issues which exceed the scope of the frontline support capability.Ensure all internal SaaS Operations tracking systems and documentation are accurate and current.Provide periodic off-hours support.   qualifications: Experience level: ExperiencedEducation: Bachelors  skills: Technical SupportDesktop SupportHelpdesk Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.