Our Engineering Support role is so much more than a standard Triage Support role. The challenge is to make the support side of your job obsolete -- the more support issues you can automate away or turn into self-service tools, the more time you have to hone your application development skills. In fact, internally our support team IS our "automation" team. And as our database is our platform's lifeblood, they will have the opportunity to immerse themselves in that part of things right off the bat.
location: Indianapolis, Indiana
job type: Permanent
salary: $100,000 - 110,000 per year
work hours: 8am to 4pm
education: Bachelors
responsibilities:
Deliver world-class technical support by being responsive and dependable.
· Work with Product Management and Customer Care to surface and prioritize customer issues.
· Identify, troubleshoot, and resolve root causes of customer problems.
· Build internal tools and automated solutions to solve customer problems.
· Document known solutions for internal collaboration.
· Focus on the success of customers.
The essential functions of this role include:
qualifications:
- Experience level: Experienced
- Minimum 10 years of experience
- Education: Bachelors (required)
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
