Thorough knowledge of routers, switches, and firewalls. Able to assess infrastructure, identify areas for improvement, and recommend solutions. Must have experience in a Cisco VoIP environment. Experience with Cisco Unified Communications Manager (CUCM) administration and Cisco Unity Connection (CUC). Familiar with Avaya VoIP solutions and technologies. Able to provide technical guidance and direction to system administrators and help desk technicians.
location: Columbus, Mississippi
job type: Contract
salary: $48 - 53 per hour
work hours: 9am to 5pm
education: No Degree Required
Manage, operate, maintain, and administer the base voice system to include but not limited to the network table and networking plan for multiple systems; additions; deletions; modifications to user's voice system resources; password resets; distribution list; holiday schedule tables; daylight savings time; synchronization with the phone switch; proper functioning of auto attendant feature. Support diagnostic, maintenance, programming changes on current software applications, and perform system backups of system configuration and data. Operate and maintain the Avaya AS5300 voice system and associated equipment. Operate and maintain the installation's ACD to include: reconfiguration; blocking and busying out trunks; configuring and modifying call routing; monitoring system operations; updating firmware; initiating least cost routing; updating the dial plan; and other related services to operate and maintain the ACD system. Produce semi-annually system capacity records for the voice switch and remotes as applicable. Monitor all local communication systems to facilitate reliable base communications using government-supplied AISs (i.e., CiscoWorks, Solarwinds) to provide alerts, warnings, or compare activity to baselines and share results with 14 CS/CFP. Operate, maintain, administer and configure all devices from the core, distribution and access points to desktops that are within the Columbus network enclave (i.e., switches, routers, servers, VoIP switches).
- Experience level: Experienced
- Minimum 3 years of experience
- Education: No Degree Required
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
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