We are seeking a Business Technology Support professional. The incumbent will be a highly skilled individual who is highly organized and self-motivated, and the ability to deliver exceptional customer service skills.
The Company is an equal opportunity employer. We are pleased to consider all qualified applicants without regard to race, color, sex (including sexual or gender identity), religion, national origin, ancestry, sexual orientation, age, marital or veteran status, genetic information, physical or mental disability, or medical condition.
Essential Duties and Responsibilities:
- Perform troubleshooting and identification of applicable problems relating to PC's, applications, and basic network communications
- Engage throughout the lifecycle of a ticket; including research and communication of status to users
- Provide administrative support for business applications to end users
- Work with additional Helpdesk staff to manage ticket assignments and issue resolution
- Demonstrate superior service to our end user community by proactively communicating and ensuring that desired customer outcomes are achieved
- Work with Systems Engineers, Information Security and Business Analysts to resolve/escalate problems
- Support building technology including, but not limited to network architecture, VoIP phones, AV offerings, BMS applications, and server architecture
- Engage in project-based assignments with system engineers on an as needed basis
- Research various problems to provide appropriate responses to end users, be able to do basic troubleshooting and assist users through simple procedures
- Monitor Helpdesk queue (voicemail, e-mail and ticketing system) for support inquiries
- Provide basic administration of accounts and passwords
- Mobile device management using centralized control applications (iOS and Android)
- Departmental purchasing to include order creation, receiving and inventory control of equipment/supplies
- Provide training for local staff on audio/visual technologies
- Participate with on-call rotation and occasional evening hyper care
- Contribute to our Knowledge database by creating Knowledge articles
- Other duties as assigned
- Travel to remote offices within the region as needed
- Bachelor's Degree in IT or similar field preferred, but not required
- Microsoft Certified Professional certification (or higher) is a plus but not required
- Minimum 2+ years of experience in a Help Desk/Service Desk, or similar role
- Ability to multi-task
- Highly organized and self-motivated
- Passion for teamwork and problem solving
- Be familiar with and capable of supporting and troubleshooting common business technologies, particularly Microsoft products (including Office365)
- Familiarity with remote access technologies (Citrix, VPN)
- Deliver excellent customer service onsite and via the telephone/remote applications
- Effectively manage time and resources
- Must be well spoken, organized, detailed-orientated, dependable and flexible
location: Pasadena, California
job type: Permanent
salary: $70,000 - 80,000 per year
work hours: 8am to 4pm
education: Bachelors
responsibilities:
Responsibilities:
- Perform troubleshooting and identification of applicable problems relating to PC's, applications, and basic network communications
- Engage throughout the lifecycle of a ticket; including research and communication of status to users
- Provide administrative support for business applications to end users
- Work with additional Helpdesk staff to manage ticket assignments and issue resolution
- Demonstrate superior service to our end user community by proactively communicating and ensuring that desired customer outcomes are achieved
- Work with Systems Engineers, Information Security and Business Analysts to resolve/escalate problems
- Support building technology including, but not limited to network architecture, VoIP phones, AV offerings, BMS applications, and server architecture
- Engage in project-based assignments with system engineers on an as needed basis
- Research various problems to provide appropriate responses to end users, be able to do basic troubleshooting and assist users through simple procedures
- Monitor Helpdesk queue (voicemail, e-mail and ticketing system) for support inquiries
- Provide basic administration of accounts and passwords
- Mobile device management using centralized control applications (iOS and Android)
- Departmental purchasing to include order creation, receiving and inventory control of equipment/supplies
- Provide training for local staff on audio/visual technologies
- Participate with on-call rotation and occasional evening hyper care
- Contribute to our Knowledge database by creating Knowledge articles
- Travel to remote offices within the region as needed
qualifications:
- Experience level: Experienced
- Minimum 2 years of experience
- Education: Bachelors
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
