Ranstad Technologies is looking for a Tier 1 Technical Help Desk analyst for a 6+ month contract opportunity in San Antonio, TX.
Required background and skills include the following:
- Associates or bachelor's degree in related field
- 2-3 years of technical help desk/ desktop experience supporting internal end users in a Windows environment
- Desktop Support
- Windows 8/ Windows 10/ Active Directory/ Exchange troubleshooting experience
- Problem solving skills
- Exceptional customer service support experience
- ITIL Foundation knowledge
- ITSM (ServiceNow is preferred)
- Can do attitude and takes ownership of tickets created
- Highly organized and documentation skills
- Able to communicate and walk non- technical savvy end users through issues patiently and in leymans terms
- Must have experience supporting apple devices to include Mac Laptops, iPhone, and iPads.
- Nice to haves include: any project management, process improvement, familiar with migrating data to dropbox; support of workday application; and any experience or knowlege of supporting Zoom (conference, chat, phone)
location: San Antonio, Texas
job type: Contract
salary: $17 - 22 per hour
work hours: 8am to 4pm
education: Bachelors
responsibilities:
- Provide support services to internal departments and external customers. This includes sorting a wide range of hardware, networks, servers, and internal/external software through various organizations within the company. This may include but is not limited to the following:
- Tier 1 level support of all inbound Calls, Chats, and emails
- Desktop Support
- Accurate and detailed ticket logging of all interactions into incident management system (Service-Now)
- Accurate, timely, and professional resolution on all supported issues
- Timely and professional follow up on all incidents and callbacks
- Quick identification and control of high priority issues
- Accurate escalation of tickets per departmental procedures
- Efficient and accurate resolution of all assigned tickets
- Preferred: Able to assist with projects as needed, look for opportunities of process improvement
qualifications:
- Experience level: Experienced
- Minimum 3 years of experience
- Education: Bachelors
skills:
- Windows 10 (3 years of experience is required)
- Active Directory (3 years of experience is required)
- Customer Service
- Technical Service Desk (3 years of experience is required)
- ServiceNow
- ITIL
- ITSM
- Helpdesk
- Mac Support
- iPad
- iOS
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
