About the Role
We are seeking a service desk engineer. This is a hands-on role requiring the ability to handle various problems with expertise and exceptional judgment while working with end-users at the highest level within organizations.
If you're computer-savvy and enjoy supporting end users, we'd like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.
Responsibilities
- Supporting end users across multiple offices
- Supporting our O365 instance and various portals
- Preparing hardware / software for new employees
- Maintaining / troubleshooting peripherals and printers
- Supporting our hosted phone system
- Participate in after-hours on call schedule
- Minimum of 2 years of recent end-user technical support experience
- Minimum of 2 years of experience of Microsoft cloud-related technologies: O365, OneDrive, Exchange
- Minimum of 2 years of experience in desktop technologies: Windows, MS Office
- Experience with MDM solutions
- Experience with PowerShell
- Experience with Mac OSX a plus
- Experience with basic networking a plus
- Experience with A/V systems a plus
- Excellent written and verbal communication
- strong time management and ability to prioritize
- Ability to thrive in a fast-paced environment and work effectively under pressure
- Ability to maintain composure and professionalism in stressful situations
location: Princeton, New Jersey
job type: Permanent
salary: $110,000 - 140,000 per year
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Supporting end users across multiple offices
- Supporting our O365 instance and various portals
- Preparing hardware / software for new employees
- Maintaining / troubleshooting peripherals and printers
- Supporting our hosted phone system
- Participate in after-hours on call schedule
qualifications:
- Experience level: Experienced
- Minimum 3 years of experience
- Education: Bachelors
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
