Our client has a long term consulting opportunity for an experienced Desktop Support Consultant to support executives and travel to client offices.
The Desktop Support Specialist works under limited supervision and assists users with technical support of desktop computers, applications, mobile devices and related technology as well as asset management and imaging and deploying of all IT assets.
location: Warren, New Jersey
job type: Contract
salary: $27 - 33 per hour
work hours: 9am to 6pm
Essential Job Functions:
Provide quality Tier 2 support to end-users as well as deployment projects.
Microsoft Office 2010 and 2016 Windows 10 environment. Active Directory, Office 365.
Equipment setup for new hires/terms/transfers.
Assist or coordinate implementation of OS updates, software upgrades or installs, security patches, clean/remove malware.
Provision mobile computing devices and resolve connectivity issues.
Ability to adapt and learn new technologies. Excellent written and oral communication skills.
Ability to work in a fast paced environment.
Support computer hardware, software and peripherals. Provides skilled technical assistance in trouble-shooting problems and maintaining systems.
Assists users with technical issues via telephone, e-mail, or in person
Ensure software licenses are in compliance.
Coordinates activities with Manager, technical staff, users, and vendors, which include service requests and trouble-tickets.
Provides written and verbal status of projects to all involved parties.
Experience with standard software applications such as McAfee, MS Office, and Citrix.
Must be able to document problem resolutions within trouble tickets and maintain written documentation.
BS Degree or Associates in Computer Science or relevant experience
Excellent planning, organization and time management skills.
The essential functions of this role include:
- Experience level: Experienced
- Minimum 4 years of experience
- Education: Associates
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