Support Analyst needed for contract opportunity with Randstad Technologies client in Redmond, WA.
Job Description
We are looking for an experienced Support Analyst to join our team. An ideal candidate will have a wide range of IT knowledge and experience. In this role, you will support a game studio as part of the Engineering team working on the franchise. If you are eager to strengthen your capabilities in a dynamic, fast-paced environment, this is the job for you!
Minimum Qualifications and Skills
- 2+ years of experience with troubleshooting core infrastructure technologies including storage, networking, cloud technologies, Active Directory / AAD.
- 1+ year of managing technical services/infrastructure including both on-premises and cloud-based systems.
- OR Bachelor's Degree in Computer Science, Information Technology, or related field.
- Good communications skills, both verbal and written.
- Experience with Windows Server OS performance tuning, troubleshooting, and analyzing log files.
- Experience with scripting and automation.
- Experience with working in a team, including coordinating large projects, communicating well, and exercising initiative when presented with problems.
- Experience leveraging cloud architecture, applying site reliability principles, and demonstrating sensitivity to operational concerns.
- Basic understanding of operating system level concepts such as processes, memory allocation, and the network stack; understanding of how applications are affected by the above, and ability to troubleshoot root cause.
- Basic understanding of different protocols and services.
- Experience with IT Administration Tools (for example: Netmon / Wireshark / Active Directory Users and Computers / Sysinternals / WinDbg).
location: REDMOND, Washington
job type: Contract
salary: $25 - 32 per hour
work hours: 8am to 4pm
education: Bachelors
responsibilities:
- Deploy, configure, and troubleshoot a variety of Azure and on-prem infrastructure and services.
- Quickly troubleshoot and resolve critical issues for both Azure and on-prem infrastructure and services
- Create clear and succinct technical documentation
- Demonstrate technical knowledge and sound judgment in several of the following areas:
- Cloud technologies - Azure IaaS, PaaS, networking, Azure Monitor, Log Analytics
- Virtualization
- Storage
- Layer 2/3 Networking
- Disaster Recovery
- Configuring, administrating, and troubleshooting Windows Server/Linux
- Perforce
- Endpoint Management and Security
- Identify opportunities to improve service health, manageability, reliability, and telemetry.
- Apply engineering principles to provide support, collaboration, and escalation of complex problems through the proper channels to resolution.
- Seek feedback and apply internal or industry best practices to improve your technical solutions.
- Demonstrate skills with time management and completing projects in a cooperative team environment.
- Participate in and serve as escalation point in a 24/7 on call rotation at least one (1) week per month.
qualifications:
- Experience level: Entry Level
- Minimum 2 years of experience
- Education: Bachelors
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
