This position is responsible for providing level 2 support for internal clients. This role is application support and involves heavy troubleshooting with SQL queries. The person in this role will
work closely with our IT and Engineering teams to resolve support issues that are reported, manage cases through our
CRM, and help with the prioritization of release candidates. They will also work with our functional teams to trouble shoot,
document, and resolve client issues in a timely manner.
KEY FUNCTIONS
? Work as a member of a DevSupport team and participate in team/company projects.
? Respond to daily issues/requests that come to support team via email, phone, chat, etc
? Develop support documentation and troubleshooting procedures to help support teams as well as end users
? Case management/prioritization
? Create and implement new processes to improve efficiency and customer satisfaction
? Process monitoring (some overnight processes). Check status in morning to ensure all files processed as expected
Requirements:
? background in SQL queries (3+ current years required)
5+ years supporting financial applications
? Working knowledge of HTML and JavaScript
? Experience with CRM applications, for example SalesForce, NetSuite, etc
? Experience with Jira
? Experience with Linux environment
? Basic networking concepts
? Experience supporting SAAS applications, preferably in the financial industry
location: CARY, North Carolina
job type: Permanent
salary: $90,000 - 125,000 per year
work hours: 9am to 6pm
education: Bachelors
responsibilities:
This position is responsible for providing level 2 support for internal clients. This role is application support and involves heavy troubleshooting with SQL queries. The person in this role will
work closely with our IT and Engineering teams to resolve support issues that are reported, manage cases through our
CRM, and help with the prioritization of release candidates. They will also work with our functional teams to trouble shoot,
document, and resolve client issues in a timely manner.
KEY FUNCTIONS
? Work as a member of a DevSupport team and participate in team/company projects.
? Respond to daily issues/requests that come to support team via email, phone, chat, etc
? Develop support documentation and troubleshooting procedures to help support teams as well as end users
? Case management/prioritization
? Create and implement new processes to improve efficiency and customer satisfaction
? Process monitoring (some overnight processes). Check status in morning to ensure all files processed as expected
Requirements:
? strong background in SQL scripting (3+ current years required)
5+ years supporting financial applications
? Working knowledge of HTML and JavaScript
? Experience with CRM applications, for example SalesForce, NetSuite, etc
? Experience with Jira
? Experience with Linux environment
? Basic networking concepts
? Experience supporting SAAS applications, preferably in the financial industry
qualifications:
- Experience level: Experienced
- Minimum 5 years of experience
- Education: Bachelors (required)
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
