Randstad is seeking candidates for an opportunity with one of our healthcare clients in Holly Springs, MS. This entry-level position focused on skill development while providing user support to a number of different forms of technology.
Responsibilities may include the following and other duties may be assigned.
Resolves technical problems that originate by telephone in a call center/help desk environment.
Uses expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the installation, usage, and training of customers on software and/or hardware products.
May work with technical, sales, customer service or marketing staff to resolve recurring problems and issues with products.
Provides technical support to users for either PC, server or mainframe applications and hardware.
Answers questions regarding system procedures, on-line transactions, systems status and downtime procedures.
Interacts with network services, software systems engineering and/or applications development in order to restore service and/or identify problems.
Maintains a troubleshooting tracking log ensuring timely resolution of problems.
Recommends systems modifications in order to reduce user problems.
location: Olive Branch, Mississippi
job type: Contract
salary: $20 - 22 per hour
work hours: 8am to 5pm
education: High School
responsibilities:
Responsibilities may include the following and other duties may be assigned.
Resolves technical problems that originate by telephone in a call center/help desk environment.
Uses expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the installation, usage, and training of customers on software and/or hardware products.
May work with technical, sales, customer service or marketing staff to resolve recurring problems and issues with products.
Provides technical support to users for either PC, server or mainframe applications and hardware.
Answers questions regarding system procedures, on-line transactions, systems status and downtime procedures.
Interacts with network services, software systems engineering and/or applications development in order to restore service and/or identify problems.
Maintains a troubleshooting tracking log ensuring timely resolution of problems.
Recommends systems modifications in order to reduce user problems.
The essential functions of this role include:
qualifications:
- Experience level: Entry Level
- Education: High School
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
