Randstad Technologies is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow in your career, or you know someone who is - we want to hear from you! Take a look at the below opportunity, or feel free to visit RandstadUSA.com to view and apply to any of our open roles.
location: Wilmington, Delaware
job type: Contract
salary: $65.04 - 70.04 per hour
work hours: 8am to 5pm
Lead complex initiatives to provide technological solutions with broad impact for cross functional businesses and technology teams. Act as a key participant in providing strategic business solutions to companywide technology initiatives. Evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives. Define and lead detailed research on business and technology requests to develop efficient and accurate functional requirements. Make decisions in highly complex and multifaceted situations requiring solid understanding of domain and technology applications, and which influence companywide technology solutions. Lead project or systems documentation, and monitor and manage project schedules and deliverables. Collaborate and consult with business and technology teams to provide comprehensive technological solutions for complex business problems. Ensure communication and information flow between business and technology teams. Required Qualifications: 5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.
The person in this role will play a critical role in the innovation for contact center banker desktop solutions
Work with bankers and SMEs to understand and document current state banker journeys and help identify pain points for bankers
Understand banker needs to determine where workflows and agent tools need to be improved and innovate on their behalf
Collaborate with Operations, Bankers, Technology to document detailed service desk business process maps/business rules documents.
Ensure approvals from all parties involved to ensure the business process map reflect current understanding of experience and systems.
Knowledge and understanding of banking: regulations, compliance, policies, process, and procedures
Excellent verbal, written, and interpersonal communication skills
Ability to take initiative and work independently with minimal supervision in a structured environment
Intermediate Visio, Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
Ability to effectively lead meetings in large and small forums
Experience influencing and working in partnership with executives, senior managers, and subject matter experts
Experience working in Banking and/or Credit Card Operations
Experience working with Consumer Lending products, services, and processes
Exposure to servicing systems such as: CSS, BCS, CIV, SSDE or SSDA.
- Experience level: Experienced
- Minimum 5 years of experience
- Education: Bachelors
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information