In a time of growing self-service options, it may come as a surprise that customer service reps are the most sought-after professionals in virtually every industry. According to the Bureau of Labor Statistics, job opportunities for customer service representatives are projected to grow 10 percent between 2014 and 2024
, faster than the average growth across all occupations.
Each year Randstad identifies the hot jobs
for the coming year, as predicted by extensive research into staffing data and correlated with 2017 economic projections, market research
The top three hot jobs in office and administration for 2017? Customer service representative
, administrative assistant
So what’s the meaning behind this growth and the need for talented support personnel? Technology has given customers more options, faster service in many cases and a growing level of impatience.
Today’s customer service reps, administrative assistants
and receptionists need to be able to think on their feet, have a mastery of technology so they can use it to solve problems and the willingness to be flexible.
Interpreting the hot jobs trends
According to a survey from the International Association of Administrative Professionals (IAAP), support personnel need
to be ready to diversify their roles and responsibilities. That means being ready to perform tasks outside of a job description and to be proficient in Microsoft Office, but also a familiarity with social media, cloud-based apps, database management and website maintenance.
Employers will be looking for traditional things like excellent written and verbal communications, customer service experience, financial savvy (processing invoices or handling expense reports), even knowledge of a specific industry (healthcare or marketing).
is what will separate you from the crowd. Do what needs to be done without being asked. This is where the real opportunity lies.
See our full list of the best office and administration jobs in 2017.
If you or your friends are looking for a new job opportunity, Randstad is here to help! Visit our website and search for open positions in your area.