most in-demand jobs office and administration.

what you need to know

Office and administrative pros are imperative for keeping day-to-day business operations running smoothly. They’re friendly faces, kind voices and masters of problem solving — something many businesses can’t get enough of.

top in-demand office and administration jobs

1. customer service representative

job description: A customer service representative interacts with customers. Gives information in response to inquiries about accounts, products and services. Takes care of and settles customer complaints, special orders or returns. Answers customers' questions regarding product or service and operation or maintenance. Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping. Investigates and corrects errors, following customer and company records.

skills or certifications needed: customer service, active listening, office support, data entry, microsoft excel, problem solving, microsoft office, written communications, research

skills or certifications needed:

  • customer service
  • problem solving
  • call center
  • microsoft office
  • written communications

average salary: $19.56/hour

low: $16.40/hour

high: $22.65/hour

2. call center representative

job description: A call center representative answers inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction and customer retention. Follows basic procedures, using fundamental knowledge to navigate company's customer information systems along with a basic knowledge of company, services and products. Responds to customer questions, explains available services, corrects errors, provides information on pricing, takes orders, develops leads and/or sells products.

skills or certifications needed: customer service, office support, call center, data entry, microsoft excel, problem solving, microsoft office, written communications, research

skills or certifications needed:

  • customer service
  • office support
  • call center
  • data entry
  • microsoft excel

average salary: $13.99/hour

low: $11.60/hour

high: $16.27/hour

3. collections specialist

job description: A credit and collections specialist notifies customers with delinquent accounts, attempts to secure payment and reports payments. Prepares and mails form letters to customers to encourage payment of delinquent accounts. Talks to customer by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service or credit contract with customers. Helps secure information regarding customers' financial status or insurance coverage. Provides appropriate information to billing staff or credit department.

skills or certifications needed: communication skills, customer billing, customer service, microsoft excel, detail-oriented

skills or certifications needed:

  • communication skills
  • customer billing
  • customer service
  • microsoft excel
  • detail-oriented

average salary: $21.50/hour

low: $16.25/hour

high: $26.54/hour

4. administrative assistant

job description: An administrative assistant supports an organization or department by performing administrative services. Assists management with administrative tasks such as tracking and compiling information of interest. Prepares various reports detailing the administrative information handled by the position. Reads and answers correspondence. May handle confidential information

skills or certifications needed: office support, office assistance, microsoft excel, accounting, customer service, data entry, microsoft office, microsoft powerpoint, filing, packing/unpacking/stocking

average salary: $21.24/hour

low: $18.34/hour

high: $24.42/hour

skills or certifications needed:

  • office support
  • microsoft excel
  • customer service
  • data entry
  • microsoft office

5. contact tracer

job description: Contact tracers work with indviduals suspected or confirmed of being infected with COVID-19. They coordinate with public health officials to warn others (contacts) who may have been exposed to these individuals in a rapid and sensitive manner, with the goal of limiting the further spread of the virus. They also keep records and provide individuals with important health and safety information.

skills or certifications needed: telephone etiquette, empathy, active listening, follow-up, basic computer skills, patient support

average salary: $17.30/hour

low: $12.58/hour

high: $30.00/hour

skills or certifications needed:

  • telephone etiquette
  • empathy
  • follow-up
  • basic computer skills
  • patient support

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